The eCom Ops Podcast
The eCom Ops Podcast
Welcome to the #1 podcast in the eCommerce operations space... There is a deluge of content around how to grow an eCommerce business but very little support for the people “working behind the scenes” to ensure that customers receive their orders whilst having an awesome brand experience, that you don't run out of stock and that your eCom store doesn't run out of cash... That's why we created this podcast, for the unsung operational heroes out there grinding away in spreadsheets and storerooms... this podcast is for you.
Minimizing Returns and Increasing Conversions for eCom with Allison Lee, CEO of Hemster
September 22, 2021 • 24 MIN
In this week’s episode of the eCom Ops Podcast, Norbert Strappler is joined by Allison Lee, CEO at Hemster. They discuss how customisation in product/service offering can lead to higher customer satisfaction, tips on reducing eCommerce returns and increasing conversions and the post-pandemic dynamics shift of eCommerce.
[Greatest Hits] How To Raise Revenue In eCommerce with Rytis Lauris of Omnisend
September 15, 2021 • 26 MIN
Rytis Lauris, cofounder of Omnisend jumped onto eCom Ops Podcast to share his unique business idea, strategies for store owners to raise revenue, and the impact of COVID-19 on his company.
Multiply Your eCommerce Store’s Virality with Jay Gibb, Founder, and CEO of CloudSponge
September 8, 2021 • 21 MIN
In this week’s episode of the eCom Ops Podcast, Norbert Strappler is joined by Jay Gibb, Founder, and CEO of CloudSponge. They discuss how CloudSponge and the Contact Picker Tool is helping eCommerce stores, the power of word of mouth and referral programs, and tips to add the virality effect to your eCommerce store.
Create the Winning SEO, PPC, and Digital Strategy for Your eCommerce with (the Digital Lion) Lance Bachmann, CEO and Founder of 1SEO Digital Agency
September 1, 2021 • 27 MIN
In this week’s episode of the eCom Ops Podcast, Norbert Strappler is joined by Lance Bachmann, CEO, and Founder of 1SEO Digital Agency. They discuss the importance of digital marketing for online business success, how SEO and PPC help online brands create better visibility and positioning, and tips on ranking above your competition.
[Greatest Hits] Building A Successful Shopify eCommerce Business Model with Sahil Gupta of Spase.io
August 25, 2021 • 21 MIN
Sahil Gupta jumped onto The eCom Ops Podcast to discuss his innovative business model, why eCom businesses MUST showcase their product in 3D and his journey in eCommerce.
How QR Code Tech Can Streamline eCom Operations with Kait Margraf Stephens, CEO and Co-Founder of Brij
August 18, 2021 • 22 MIN
In this week’s episode of the eCom Ops Podcast, Norbert Strappler is joined by Kait Margraf Stephens, CEO and Co-Founder of Brij. They discuss Kait’s journey from finance to marketing, how QR Code technology helps eCommerce merchants, and how Brij helps eCommerce retailers to grow their business.
[Greatest Hits] Making Crypto Payments Easy for eCommerce with Jason Butcher, CEO of CoinPayments
August 11, 2021 • 19 MIN
In this episode of the eCom Ops Podcast, Norbert Strappler is joined by Jason Butcher, CEO of CoinPayments. They discuss the evolution of digital currencies and the ease that it brings to online transactions, how merchants can improve streamline transaction fees and Jason’s plans for 2021.
[Greatest Hits] How to Optimise Advertising Budget Creatively for eCom with Yahav Hartman of Madgicx
August 4, 2021 • 19 MIN
Yahav Hartman, Co-Founder and CEO of Madgicx, jumped onto the eCom Ops Podcast to share insights on eCom marketing trends, how eCom adg budgets can be optimised and how to analyse the creatives.
[Greatest Hits] Improve Customer Experience with Rishi Narayan of Underground Printing
July 22, 2021 • 40 MIN
Rishi Narayan jumps onto The eCom Ops Podcast to share where Underground Printing make most of their revenue, why he doesn't track eCom Vs retail sales and why cashflow is critically important.
Automating the eCommerce Shipping Process with Francesco Borghi, Founder and CEO at ShippyPro
July 22, 2021 • 24 MIN
In this week’s episode of the eCom Ops Podcast, Norbert Strappler is joined by Francesco Borghi, Founder and CEO at ShippyPro. They discuss the founding and evolution of ShippyPro, how ShippyPro helps eCommerce sites manage and automate their shipping and logistics, and tips on eCom sales and ROI growth.
Utilising eCommerce Leads and Data for Optimum Growth with Jordan West, Founder, and CEO at Mindful Marketing
July 15, 2021 • 21 MIN
In this week’s episode of the eCom Ops Podcast, Norbert Strappler is joined by Jordan West, Founder, and CEO at Mindful Marketing. They discuss Jordan’s journey from struggling restaurant owner to successful eCommerce Investor, how Mindful Marketing helps eCommerce stores increase ROI, and eCommerce scalability strategies.
Growing eCommerce Through Discounts and Donations Strategy Mix with Andrew Forman, Founder and CEO at Givz
July 8, 2021 • 23 MIN
In this week’s episode of the eCom Ops Podcast, Norbert Strappler is joined by Andrew Forman, Founder and CEO of Givz. They discuss Andrew’s journey from an Investment Banker to a fundraiser at Givz, how Givz as is a SaaS-based company helps eCommerce stores to increase ROI, and tips on winning and customer’s loyalty.
Selling on Amazon, Alza, Mall, eMag, Kaufland and Global Marketplaces with Adam Kurzok, Founder and Chairman at Expando Global
July 1, 2021 • 27 MIN
In this week’s episode of The eCom Ops Podcast, Norbert Strappler is joined by Adam Kurzok, Founder and Chairman at Expando Global. They discuss the tips to increase eCommerce revenues, how to grow your eCommerce saleability by accessing the foreign markets and how to offer products on the best price globally
Novelty and Innovation in eCommerce Operations with Emily Mah, Director Operations at endur
June 23, 2021 • 26 MIN
In this week’s episode of the eCom Ops Podcast, Norbert Strappler is joined by Emily Mah, Director Of Operations at endur. They discuss how novelty and innovation helped in endur’s eCommerce growth, how to enhance customer’s shopping experience and Emily’s no.1 eCom operations hack.
How Advertising Can Boost eCommerce Sales and ROI with Justin Gecevicius, Co-Founder of AdKings Agency
June 17, 2021 • 34 MIN
In this week’s episode of the eCom Ops Podcast, Norbert Strappler is joined by Justin Gecevicious, Co-Founder of AdKings. They discuss Justin’s journey from an online marketing analyst to eCommerce investor, the linkage between advertising and increased ROI, and strategies to develop your eCommerce store as a brand.
The Power of Creating Personalised Experiences for eCom Customers with Mark Sandeno, Founder of Helpful Human and CEO of Experiences App
June 10, 2021 • 30 MIN
In this week’s episode of the eCom Ops Podcast, Norbert Strappler is joined in by Mark Sandeno, Founder of Helpful Human and the CEO of Experiences App. They discuss the power of creating personalised experiences for the eCom customers, strategies to provoke loyalty amongst shoppers and how to position your business as a premium brand in an online marketplace.
Empowering eCom Ops through Data & Automation with William Christensen from DataAutomation
June 3, 2021 • 29 MIN
In this week’s episode of the eCom Ops Podcast, Norbert Strappler is joined by William Christensen, CEO of DataAutomation. They discuss William’s journey of becoming a data automation specialist, his tips on empowering eCom Ops through data and automation and the core components to consider for eCom growth.
eCommerce Analytics & Data-Driven Decision Making with Edward Upton, Founder and CEO of Littledata
May 27, 2021 • 24 MIN
In this week’s episode of the eCom Ops Podcast, Norbert Strappler is joined by Edward Upton, Founder and CEO at Littledata. They discuss the importance of analytics in eCommerce growth, how to create an eCom store without coding or hiring professional consultants and how to ensure 100% orders collection and fulfilment ratio for your eCom.
Build eCommerce Customer Base with Matthew Barnett, Founder of Bonjoro
May 20, 2021 • 28 MIN
In this week’s episode of the eCom Ops Podcast, Norbert Strappler is joined by Matthew Barnett, Founder of Bonjoro. They discuss the importance of a personalised customer journey to increase eCom sales, how Matthew ensures conversion for his eCom clients and pricing strategies.
Testing Paid eCom Campaigns with Chase Clymer, Co-Founder of Electric Eye Agency
May 13, 2021 • 26 MIN
In this week’s episode of The eCom Ops Podcast, Norbert Strappler is joined by Chase Clymer, Co-Founder of Electric Eye Agency. They discuss how to utilize the eCom platforms such as Shopify to increase your business's salability, the significance of testing campaigns before investing, and how content and influencer marketing can be profitable for the brand and eCommerce stores.
Converting Readers into Shoppers with W. Tyler Metcalf, CEO and Founder of Channel Op
May 5, 2021 • 28 MIN
In this week’s episode of the eCom Ops Podcast, Norbert Strappler is joined by W. Tyler Metcalf, CEO and Founder of Channel Op. They discuss the strategies to convert readers into shoppers, how brands can leverage selling on Amazon, and Tyler’s top hacks for efficient eCom operations.
Building No-Code, Mobile Shopify Landing Pages on the Go with Bob Braham, CEO of Famous
April 29, 2021 • 16 MIN
In this week’s episode of the eCom Ops Podcast, Norbert Strappler is joined by Bob Braham, CEO of Famous. They discuss the secret to building no-code mobile Shopify landing pages, the significance of developing an interactive UI/UX for customer experience, and how to leverage social platforms to convert traffic into shoppers.
Combining eCom & Retail with Jackie Mulligan, Founder of ShopAppy
April 21, 2021 • 36 MIN
In this week’s episode of the eCom Ops Podcast, Norbert Strappler is joined by Jackie Mulligan, Founder of the ShopAppy. They discuss the importance of online presence for the retail stores, how the combination of physical and online presence derives more traffic to the store, and how to stand out among the big brands.
The Role of Transparency and Automation in eCommerce with Colin McIntosh, Founder and CEO at Sheets & Giggles
April 15, 2021 • 34 MIN
In this episode of the eCom Ops Podcast, Norbert Strappler is joined by Colin McIntosh, Founder and CEO at Sheets & Giggles. They discuss the future of his eCommerce marketplace, the importance of automation and transparency for eCom success, and how businesses can expand their profits through growth strategies.
Making Crypto Payments Easy for eCommerce with Jason Butcher, CEO of CoinPayments
April 8, 2021 • 19 MIN
In this episode of the eCom Ops Podcast, Norbert Strappler is joined by Jason Butcher, CEO of CoinPayments. They discuss the evolution of digital currencies and the ease that it brings to online transactions, how merchants can improve streamline transaction fees and Jason’s plans for 2021.
Safe and Secure eCommerce Transactions with Kathleen Booth, Vice President Marketing at clean.io
April 1, 2021 • 22 MIN
In this episode of the eCom Ops Podcast Norbert Strappler is joined by Kathleen Booth, Vice President of Marketing at clean.io. They discuss the eCommerce marketplace's future for increased collaboration and profits, how merchants can use automation strategies for growth, and how COVID-19 has changed the way online business operates.
Indifferentiated eCommerce Growth with David Wachs, CEO of Handwrytten
March 11, 2021 • 28 MIN
David Wachs, CEO of Handwrytten, joins us in the eCom Ops Podcast to share his unique business services, how indifferent products can help in your eCommerce growth and the tips on streamlining the eCom operations.
A Customer-Centric Approach to eCommerce Growth with Trevor Ginn, Founder of Vendlab
February 25, 2021 • 37 MIN
Trevor Ginn, Founder of Vendlab, joins the eCom Ops Podcast to share the significance of customers satisfaction in eCommerce success, tips on retaining customers and the importance of specialized resources.
Learn Data Science for eCommerce Growth with Jake Cook, CEO of Tadpull
February 18, 2021 • 19 MIN
Jake Cook, CEO of Tadpull, jumped onto the eCom Ops Podcast to share the significance of data in eCommerce success, how to increase the probability of converting leads into sales and his eCommerce plans for 2021.
Defining An Ops Strategy with Saksham Sharda of Outgrow
February 11, 2021 • 27 MIN
Saksham Sharda, Creative Director at Outgrow, jumped onto the eCom Ops Podcast to share the importance of interactive eCommerce marketplaces for increased conversion rates and social share rates, how can you master your eCommerce website without any coding knowledge and how COVID-19 has changed eCommerce dynamics.
Mastering eCommerce Customer Service and Support with GQ Fu of LTVplus
February 4, 2021 • 26 MIN
GQ Fu, Co-founder and CEO of LTVplus, jumped onto the eCom Ops Podcast to share the significance and revolution of eCommerce customer services, how he keeps his customers' satisfied and automation techniques of the customers' experience.
Operational Metrics with David Henzel of UpCoach
January 28, 2021 • 21 MIN
David Henzel, CEO of UpCoach, jumped onto the eCom Ops Podcast to share operational metrics for retaining customers, the significance of customers’ satisfaction for eCom success, and tips on achieving excellence in eCommerce sphere.
Merchant Metrics for Fraud-Free and Safer eCom Payment Methods with Yitz Mendlowitz of PAAY
January 8, 2021 • 19 MIN
Yitz Mendlowitz, Co-founder and CEO of PAAY, jumped onto the eCom Ops Podcast to share how he dove into devising a merchant metrics for secure eCom payment, how to prevent fraud and ensure high authentication and tips for eCom merchants.
eCommerce Ops Lessons from a SaaS CEO with Dennis Roland Mortensen of x.ai
December 17, 2020 • 31 MIN
Dennis Mortensen, CEO and founder at x.ai, jumped onto the ecom ops podcast to share insights on how SaaS companies are creating better alternatives for eCom operations, his secret recipe of SaaS-based eCom automation and how x.ai can help streamline eCom ops.
The Strength of Your eCommerce Operation with George Kapernaros of georgekapernaros.com
December 7, 2020 • 26 MIN
George Kapernaros, Founder and Head of Marketing at georgekapernaros.com jumped onto the eCom Ops Podcast to share several puzzle pieces that complete the eCom operational cycle, how to attract a larger audience for your products and the biggest challenge for eCom owners.
How to Optimise Advertising Budget Creatively for eCom with Yahav Hartman of Madgicx
November 26, 2020 • 19 MIN
Yahav Hartman, Co-Founder and CEO of Madgicx, jumped onto the eCom Ops Podcast to share insights on eCom marketing trends, how eCom adg budgets can be optimised and how to analyse the creatives.
Unconventional eCommerce Operations with Chris White of Shinesty
November 19, 2020 • 20 MIN
Chris White, Co-founder and CEO of Shinesty, jumped onto the eCom Ops Podcast to share his unconventional approach towards eCom operations, how they segment their market and the significance of automation for future success.
Understanding The Significance Of Automation With Sean Kopen Of The Brick
November 11, 2020 • 20 MIN
Sean Kopen, eCommerce Manager at The Brick, jumped onto the eCom Ops Podcast to share the significance of automation in eCom, tips on customer handling and how to set up transparent procedures for customer satisfaction.
The Next Big Thing In eCommerce with Jan Koch of WP Mastery
October 29, 2020 • 24 MIN
Jan Koch, the Virtual Summit host at the WP Mastery, jumped onto The eCom Ops Podcast to share the importance of networking and connectivity, how incorporating storytelling attributes to your eCommerce platform can increase growth and the significance of content in eCom overall success.
Automating eCommerce with Maris Dagis of Sellfy
October 21, 2020 • 14 MIN
Maris Dagis, Cofounder and CEO of Sellfy jumped onto The eCom Ops Podcast to share his journey as an eCommerce business expert, how he sells digital products from one platform and his way of automating eCommerce businesses.
Tips Towards eCom Growth with Meaghan Connell and AJ Yager of Praxis Metrics
October 7, 2020 • 33 MIN
Meaghan Connell and AJ Yager, the Co-founders of Praxis Metrics, jumped onto The eCom Ops Podcast to share the importance of data in eCommerce, tips on increasing growth and their biggest focus.
Achieving Operational Excellence with Mathijs Eefting of Moteefe
September 30, 2020 • 18 MIN
Mathijs Eefting, Co-founder and CEO at Moteefe, jumped onto the eCom Ops Podcast to share the innovations and excitement Moteefe is bringing to the eCom industry, how it can benefit eCom store owners, and how can eCom stores achieve operational excellence.
Syncing up Automation and Human Touch for eCom Excellence with Hillary Scott of Halstead
September 24, 2020 • 15 MIN
Hillary Halstead Scott, President of Halstead, jumped onto the eCom Ops podcast to share the essentials on the transformation of a company towards eCommerce, using a mix of automation and human touch for excellence in eCom Ops and significance of user experience in the present era.
Cloud-based eCommerce Solutions with Rob Hayes and Sandeep Kuttiyatur of eComchain & iBizSoft
September 17, 2020 • 24 MIN
Rob Hayes and Sandeep Kuttiyatur of eComchain & iBizSoft jumped onto The eCom Ops Podcast to share incredible insights on cloud computing, how cloud-based integration can impact the growth of an eCommerce business and common mistakes that companies make while planning eCom operations.
Conversion Rate Optimisation For eCom Businesses with Jon MacDonald of The Good
September 1, 2020 • 29 MIN
Jon MacDonald, Founder of The Good, jumped onto the eCom Ops podcast to share his eCommerce growth insights, the tools he uses for optimising his conversion rate and his thoughts on how discounts can affect an eCom store.
The Most Crucial Pillar Of eCom Operations with John Roman from BattlBox
August 25, 2020 • 29 MIN
John Roman, the Chief Marketing Officer and a Sales and Technology leader at BattlBox, jumped onto the eCom Ops podcast to give his insight in eCommerce operations and technical automation, as well as the importance of customer satisfaction and the choice between sales on online platforms or own store.
Understanding The Supply Chain For eCom with Aaron Alpeter of Izba Consulting
August 19, 2020 • 21 MIN
Aaron Alpeter, Founder of Izba Consulting , jumped onto The eCom Ops Podcast to share his experience in eCom Operations and supply chain, his consulting solutions that help other companies grow and common mistakes made by companies while managing eCom Operations.
The Perfect Strategy For Your eCom Business with Bart Mroz of SUMO Heavy
August 13, 2020 • 23 MIN
Bart Mroz, CEO SUMO Heavy jumped onto The eCom Ops Podcast and shared his journey into eCom, how his agency helps new businesses with eCommerce strategy building and his successful business strategy.
How To Raise Revenue In eCommerce with Rytis Lauris of Omnisend
August 5, 2020 • 26 MIN
Rytis Lauris, cofounder of Omnisend jumped onto eCom Ops Podcast to share his unique business idea, strategies for store owners to raise revenue, and the impact of COVID-19 on his company.
How To Process Automation in eCommerce with Dominic Flint of Pure Cut Supplements
July 29, 2020 • 24 MIN
Dominic Flint (aka Nick Flint), CEO Pure Cut Supplements jumped onto The eCom Ops Podcast and shared his journey of flourishing his brand through eComm, his marketing strategy, automation process and his plans for 2021.
Building A Successful Shopify eCommerce Business Model with Sahil Gupta of Spase.io
July 22, 2020 • 21 MIN
Sahil Gupta jumped onto The eCom Ops Podcast to discuss his innovative business model, why eCom businesses MUST showcase their product in 3D and his journey in eCommerce.
How To Improve Your Shipping Process with Marcia Wiggins of Cape Whoopies
July 15, 2020 • 24 MIN
Marcia Wiggins, the founder and CEO of Cape Whoopies, Maine's Gourmet Whoopie Pie jumped onto The eCom Ops Podcast and shared her journey towards excelling in eCommerce with limited knowledge, how she manages her online and physical orders and her go-to eCommerce stack.
Tracking Your Consumer’s Experience With Teddy Giard And Kyle Self Of Kanga Coolers
July 8, 2020 • 20 MIN
Teddy Giard and Kyle Self, founders of Kanga Coolers jumped onto The eCom Ops Podcast to share their knowledge and experience in eCommerce operations, how they transformed a college project into a successful eCom venture and the impact of COVID-19 on their business.
How To Increase Revenue Through Turbulent Times with Ryan Popoff, CEO of Popov Leather
July 1, 2020 • 21 MIN
Ryan Popoff jumped into The eCom Ops Podcast to share his journey of transforming his hobby into an eCommerce business, how his team handled the challenges faced by the pandemic and his plans for the future.
The Role Of Automation In A Business with Isabel Aagaard, Co-founder of LastObject
June 24, 2020 • 20 MIN
Isabel Aagaard jumps onto the eCom Ops Podcast to share their eCommerce experience and their business concept at LastObject and reusable Q-tips. Isabel also reveals her role in their business operations discussing the role of automation, the importance of customer satisfaction and brand loyalty.
East Meets Dress Automation with Jennifer Qiao of East Meets Dress
June 17, 2020 • 17 MIN
Jennifer Qiao jumps onto the eCom Ops Podcast to share how they started East Meets Dress with Vivian. The challenges and obstacles, and their top priority in running the business.
Inhouse Manufacturing with Erik Polumbo of Mini Materials
June 12, 2020 • 17 MIN
Erik Polumbo jumps onto The eCom Ops Podcast to share his journey and eCommerce experience. Find out how he is running Mini Materials from in-house manufacturing and operations down to its fulfillment process. Erik reveals a few of his strategies and how his business has been affected by COVID-19...
Improve Your Customer Experience Strategy with Ryan Hogan of Hunt A Killer
June 10, 2020 • 21 MIN
Ryan Hogan jumps onto The eCom Ops Podcast to share his eCommerce experience, discover more about his first venture, he discusses his entertainment gaming services called 'Hunt A Killer'. Find out how Hunt A Killer handles challenges and criticism as well as their automation processes...
eCommerce Automation with Jesse Horwitz, The Founder of Hubble Contacts
June 5, 2020 • 17 MIN
Jesse Horwitz jumps onto The eCom Ops Podcast to share his eCommerce experience, as well as providing insights into his revolutionary approach to launching a brand online, automating your eCommerce store and COVID-19's impact on his business.
Importance of Customer Satisfaction with Ronnie Teja of Branzio Watches
June 3, 2020 • 22 MIN
Ronnie Teja jumps onto The eCom Ops Podcast to share his eCommerce experience, as well as revealing his strategy for selling and improving his brand awareness, discover why hiring customer-oriented people are beneficial to his companies growth...
Improve Customer Experience with Rishi Narayan of Underground Printing
May 18, 2020 • 40 MIN
Rishi Narayan jumps onto The eCom Ops Podcast to share where Underground Printing make most of their revenue, why he doesn't track eCom Vs retail sales and why cashflow is critically important.
Distribution Automation Volume with Julian Samarjiev and Marin Gerov of DULO
May 18, 2020 • 18 MIN
Marin Gerov and Julian Samarjiev jump onto The eCom Ops Podcast to share their plans for automating DULO's distribution, how to fully fund a Kickstarter campaign and their challenges with the operational side of DULO.
eCommerce Business Operations with Heather Saffer of Dollop Gourmet
May 18, 2020 • 16 MIN
Heather Saffer jumps onto The eCom Podcast to share how she pivoted her company to increase sales, what the Shark Tank experience was like and how the company is coping during these challenging times...