The GBS Masterminds Podcast
Why is it that some global shared services functions add massive value and others are scrapped after just a few months? And what makes the people that lead those successful functions tick? We spend a lot of time thinking about how to build effective shared services functions and right now there is no common platform that brings the best of GBS together. And that’s why we’re starting The GBS Masterminds Podcast. Every two weeks, HighRadius CEO: Sashi Narahari invites highly successful GBS leaders to share their stories, learnings, and unique experiences. In candid and crisp 18-minute conversations, GBS leaders share answers to the most pressing problems facing shared services executives today.
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BPO vs. Captive - What's Best for Your Business?
December 28, 2023 • 14 MIN
Join us with Candace Dingmann, a seasoned Army veteran and Global Shared Services Leader for Organon. Gain insights into the future of Business Process Outsourcing, BPO workings, and key advantages like labor cost arbitrage. Whether you're looking to establish internal shared services or considering outsourcing your business processes, this episode provides actionable insights and real-world examples to help you make informed decisions.
Leapfrogging to Outcomes: Skipping SLAs to Jump Maturity Curves
December 19, 2023 • 17 MIN
Join Jodi Dudley, CEO and Executive Director at Ford Business Solutions, in a thought-provoking discussion as she reveals game-changing strategies to thrive in today's dynamic landscape. From hybrid operating models to skipping the SLAs, and even leapfrogging maturity curves, Jodi shares her invaluable insights on maximizing the value of GBS. Plus, don't miss Jodi's intriguing future predictions of Business Process Outsourcing (BPOs).
The Back Office Trap: GBS Survival at Stake
November 29, 2023 • 15 MIN
In this interesting podcast episode, you'll hear from Dr. Turan Sahin from Allianz Services. He shares some valuable insights on how GBS can really excel in today's cutthroat business world. Dr. Sahin dives into the topic of why it's crucial for GBS to have an entrepreneurial spirit. He also sheds light on effective methods for finding and keeping top talent, and emphasizes the importance of GBS being seen as a trusted "doctor" for businesses, rather than just a behind-the-scenes cost center. It's an episode you won't want to miss!
GBS Needs to Earn Its Seat at the Table
November 17, 2023 • 14 MIN
Join Sameer Jalundhwala, SVP, GBS at NTT Ltd. as he discusses why GBS leaders should act like entrepreneurs, focus maniacally on internal transformation and earn their seat at the table in this insightful episode.
Opportunistic vs. Strategic: The Dilemma of External GBS
November 10, 2023 • 15 MIN
Explore the future of sustainable GBS with Jan Nikus, VP of GBS at KONE. Join us as we discuss strategic focus, talent, and more.
Navigating the IT-GBS Relationship: Challenges and Solutions
October 25, 2023 • 22 MIN
Join us in bridging the gap between IT and GBS for successful technology transformation. Explore the dynamics between IT and GBS leaders as CIO Jennifer Crites and VP-GBS Amit Yadav navigate tech decision-making. Gain valuable insights on RPA and discover effective budget strategies and value measurement. Tune in to this informative podcast episode and unlock the keys to IT-GBS collaboration.
Saying 'Yes, and': How Modern CIOs Are Changing the Game
October 19, 2023 • 21 MIN
Discover why Filippo from Reckitt believes in answering questions with "Yes, and..." and how Lars from Fresenius Kabi views GBS as more than just the "Office of the Fairytale." Get ready for an in-depth conversation on RPA, budget allocation, and the critical art of selecting the right technology partners.
Efficiency, Alignment, and Innovation: The IT-GBS Nexus Unveiled
October 17, 2023 • 24 MIN
Unlock the secrets of successful IT-GBS collaboration! Join our podcast as CIO Rogério Peres from JBS USA and GBS leader Sumit Mitra from Tesco share insights on strategic alignment, budget management, and more.
Maximizing GBS - Tech Impact: The VRO Connection
September 29, 2023 • 18 MIN
Ash Mehra from Constellation Brands and Serge De Vos from The Kraft Heinz Company discuss the crucial role of the Value Realization Office (VRO) in technology implementation. In this insight-packed podcast, they share views around ensuring accountability and strategies for developing commitment amongst teams to deliver promised benefits
GBS Might Not Be Called ‘GBS’ in Its End State!
September 21, 2023 • 9 MIN
Jessica Shields from Dexcom, shares the possible integration of GBS into a multinational service model. Discover her GBS journey and how the lack of a mandate enabled enabled the GBS to grow strategically.
Unlocking GBS & IT Synergy - From Silos to Solutions
September 14, 2023 • 17 MIN
CIO, Brian Gabbard and GBS leader, Trista Fisher from Ball Corporation discuss their unique organizational setup that unlocks synergy between business and IT to achieve business outcomes. In this podcast, they share the importance of citizen developers, RPA governance, and GBS involvement in IT decisions.
Integrated Operating Model, The Next Stage of GBS Evolution
September 5, 2023 • 14 MIN
A GBS academy needs to be part of your talent strategy, find out how with Felix Bailer, VP - GBS at Vertiv. Know more about GBS maturity, talent development, and need of governance in this informative podcast episode.
An Enterprise Architecture Team - The GBS and IT Bridge?
August 25, 2023 • 18 MIN
Technology integration necessitates GBS and IT collaboration; leaders from Amway and Beiersdorf share their experience with RPA governance, process-led technology transformation, and the pivotal role of an enterprise architecture team.
Landlord Model and Generative AI - driving success at Experian’s GBS
August 17, 2023 • 14 MIN
GBS has untapped potential and is competing for talent with world class brands. David brings spotlight on applications of Generative AI in GBS and the controversial Landlord Model.
CIO Realism Meets GBS Priorities for Business Value
August 2, 2023 • 19 MIN
Watch Kellogg’s and Indorama leaders discuss how synergy can be established between the CIO's pragmatism and GBS's focus on efficiency.
Sometimes GBS doesn't have the full picture, but the CIO has!
May 8, 2023 • 17 MIN
Michael Zill, CIO & CAO at Acadia Pharmaceuticals, candidly converses with Markus Baumgartner, Head of Global Business Services for Miba Group, and our host Sashi Narahari, Founder & CEO at HighRadius. Join this episode as it unlocks many secrets from the world of GBS and IT.
Don’t stick to the old or get run over! - [Part 2]
April 24, 2023 • 13 MIN
Ingo Elfering, Chief Information Officer at Fresenius Group, candidly converses with Robert Weltevreden, former Head of Novartis Business Services, and our host Sashi Narahari, Founder & CEO at HighRadius. Join them as they discuss the best path for the future of business-IT collaboration and many more.
Don’t stick to the old or get run over! - [Part 1]
April 11, 2023 • 13 MIN
Ingo Elfering, Chief Information Officer at Fresenius Group, candidly converses with Robert Weltevreden, former Head of Novartis Business Services, and our host Sashi Narahari, Founder & CEO at HighRadius. Join them as they discuss the best path for the future of business-IT collaboration and many more.
GBS-IT Strategy, Who do you Think Should Take the First Step?
April 3, 2023 • 9 MIN
Reto-Urs Sahli, former Chief Digital & Information Officer at Asahi Group, takes part in a candid conversation with Ulla De Hondt, Head of Global Business Services at BAT, along with our host Sashi Narahari, Founder & CEO at HighRadius. Join them as they discuss how to build a collaborative GBS-IT strategy instead of leveraging skills independently and many more.
Carla Sarti, VP of Global Business Services at Lear Corporation
September 13, 2022 • 15 MIN
In this episode, Sashi Narahari is joined by Carla Sarti, VP of Global Business Services at Lear Corporation. They discuss the future of BPOs, what GBS will be involved in over the next 10 years and why India will remain a great location to find talented workers.
Oyin Oke, Head of Global Business Services at Huntsman Corporation
August 23, 2022 • 19 MIN
In this episode, Sashi Narahari is joined by Oyin Oke, Head of Global Business Services at Huntsman Corporation. They discuss what transformation is necessary for BPOs to stay alive, process automation, the importance of investing in new technologies and how to remain competitive.
Mattijs Backx, Senior VP & Head of Global Business Services at PepsiCo
July 26, 2022 • 16 MIN
In this episode, Sashi Narahari is joined by Mattijs Backx, Senior VP & Head of Global Business Services at PepsiCo. They discuss what India does extremely well in GBS, the importance of talents joining GBS organisations and the influence of technology in GBS growth.
Tracy Schaefer, VP Global Business Services at Conagra Brands
July 12, 2022 • 16 MIN
In this episode, Sashi Narahari is joined by Tracy Schaefer, VP Global Business Services at Conagra Brands. They discuss the future of BPOs, the differences between working remotely and in the office and ponder over the possibility that AI will replace people at work.
Manny Korakis, SVP, Chief Accounting Officer, Corporate Controller and Treasurer at IQVIA
June 28, 2022 • 16 MIN
In this episode, Sashi Narahari is joined by Manny Korakis, SVP, Chief Accounting Officer, Corporate Controller and Treasurer at IQVIA. They discuss the importance of programming in BPO's future, the possibility to move to working fully remotely, and the importance of developing AI in RPA growth.
Liliana Becerril Ovalle, Shared Services Global VP at Grupo Bimbo
June 14, 2022 • 16 MIN
In this episode, Sashi Narahari is joined by Liliana Becerril Ovalle, Shared Services Global VP at Grupo Bimbo. They discuss the future of GBS for outsourcing, the role of AI technology in GBS and the expansion of Global Business Services.
Maciej "Magic" Piwowarczyk, ex-Global VP, GBS for Discovery
May 31, 2022 • 20 MIN
In this episode, Sashi Narahari is joined by Maciej "Magic" Piwowarczyk, ex-Global VP, GBS for Discovery. They discuss the future of GBS ten years from now. GBS as a tech-enabled service, failing with technology adoption over the last 5 to 10 years and an overall ecosystem orchestration.
Jay Cheedella, Vice President, Global Business Services at The Hershey Company
May 17, 2022 • 12 MIN
In this episode, Sashi Narahari is joined by Jay Cheedella, Vice President, Global Business Services at The Hershey Company. They discuss the future of GBS in ten years from now, the impact of cost-efficiency on the organization's growth and the importance of the growth strategy.
Puneet Uppal, Head of Global Business Operations at DIAGEO
May 3, 2022 • 14 MIN
In this episode, Sashi Narahari is joined by Puneet Uppal, Head of Global Business Operations at DIAGEO. They discuss the influence of AI in global business services, the GBS evolution and the importance of onboarding talents to the GBS organization to keep developing.
Gavin Ifield, SVP Global Business Services, AECOM
April 12, 2022 • 16 MIN
In this episode, Sashi Narahari is joined by Gavin Ifield, SVP Global Business Services, AECOM. They discuss the importance of continuous improvement, how crucial the digital transformation is for the GBS organisations and best piece of advice for GBS leaders.
Suzanne Leopoldi-Nichols, Chief GBS Officer at WPP
March 29, 2022 • 15 MIN
In this episode, Sashi Narahari is joined by Suzanne Leopoldi-Nichols, Chief GBS Officer at WPP. They discuss that successful BPOs should be more focused on the processes instead of costs, the beneficial team collaboration when working from the office and what strong future GBS leadership should look like.
Manoj Kalra, SVP, Head of Group Business Services at DSM
March 15, 2022 • 12 MIN
In this episode, Sashi Narahari is joined by Manoj Kalra, SVP, Head of Group Business Services at DSM. They discuss the future of RPA, the influence of Artificial and Cognitive Intelligence and why a career in GBS is so amazing at any stage.
Pavan Pamidimarri, SVP, Finance Operations & Sourcing at Levi Strauss & Co.
March 1, 2022 • 14 MIN
In this episode, Sashi Narahari is joined by Pavan Pamidimarri, SVP, Finance Operations & Sourcing at Levi Strauss & Co. They discuss why working and operating models need to continuously evolve, the impact of automatisation and AI on the GBS industry for next years and how GBS organisations stay up to date.
Cindy Gallagher, SVP Shared Services at Gannett
February 15, 2022 • 13 MIN
In this episode, Sashi Narahari is joined by Cindy Gallagher, SVP Shared Services at Gannett. They discuss the power of AI in the transformation process of GBS operations, the importance of listening to our business partners, and what it takes to be a true GBS leader.
Jamesetta Strickland, SVP & Head of Global Business Services at Iron Mountain
December 29, 2021 • 17 MIN
In this episode, Sashi Narahari is joined by Jamesetta Strickland SVP & Head of Global Business Services at Iron Mountain. They discuss the importance of good service level agreements with your internal customers, current ML and AI trends and the real value of the GBS.
Stephen Hosley, SVP, Global Business Services at Estée Lauder Companies
December 14, 2021 • 18 MIN
In this episode, Sashi Narahari is joined by Stephen Hosley, SVP, Global Business Services at Estée Lauder Companies to discuss: making the most of a midlife crisis, transforming GBS with a mix of automation and human capital and thinking of GBS as a business.
Rob Bradford, Vice President of Global Business Services at Zimmer Biomet
November 30, 2021 • 18 MIN
In this episode, Sashi Narahari is joined by Rob Bradford, Vice President of Global Business Services at Zimmer Biomet to discuss what is better: outsourcing or capital center for GBS? How GBS organizations should be implementing large scale technologies and how GBS organizations can successfully execute major transformations.
AJ Wijesinghe, Vice President of Shared Services at Univar Solutions
November 16, 2021 • 18 MIN
In this episode, Sashi Narahari is joined by AJ Wijesinghe, Vice President of Shared Services, Univar Solutions to discuss how Univar Solutions became one of the top 20 most admired GBS organizations in the world as recognized by Shared Services & Outsourcing Network, Digital Business Services as the future of GBS and the solution for the lack of workflows in most of major ERPs.
Sandy Khanna, Global Head of Shared Services at Anglo American
October 19, 2021 • 18 MIN
In this episode, Sashi Narahari is joined by Sandy Khanna, Global Head of Shared Services at Anglo American to discuss the great opportunity GBS leaders have to transform and reimagine shared services, why GBS organizations should own process excellence and how future of shared services should be to help the business drive revenue.
Andy Walter CEO at AJW Advisory, Former SVP of IT & Shared Services at P&G
September 21, 2021 • 16 MIN
In this episode, Sashi Narahari is joined by Andy Walter CEO at AJW Advisory, Former SVP of IT & Shared Services at P&G to discuss why the talent hybrid model is more and more critical now, the role of automation in business process solutions, and the importance of your internal leadership team.
Steve Rudderham, Head of Global Business Services at AkzoNobel
September 7, 2021 • 17 MIN
In this episode, Sashi Narahari is joined by Steve Rudderham, Head of Global Business Services at AkzoNobel to discuss two models: captive centres versus outsourcing, struggling to scale ai RPA bots and advice for those who are starting their career in GBS.
Peter Mitchell, Head of Global Business Services at ABB Krakow
August 24, 2021 • 18 MIN
In this episode, Sashi Narahari is joined by Peter Mitchell, Head of Global Business Services at ABB Krakow to discuss automation in the world of constantly developing technology, that the next wave of change coming to the shared services function is: Cloud and the importance of processes in an effective organization.
Tony Saldanha, Co-Founder at Inixia and Former VP of GBS at P&G
August 3, 2021 • 18 MIN
In this episode, Sashi Narahari is joined by Tony Saldanha Co-Founder at Inixia and Former VP of GBS at P&G to discuss the importance of AI in growing a GBS, how to be a GBS leader in your organization and why it is better to focus on a specific use-case before purchasing any software.
Natarajan Gopalan, Global Head of Integrated Business Services at Philip Morris International
July 20, 2021 • 17 MIN
In this episode, Sashi Narahari is joined by Natarajan Gopalan, Global Head of Integrated Business Services at Philip Morris International to discuss the importance of artificial intelligence when choosing the right RPA system, the future of the technology based on Natarajan's "three layers" and why you need to have many kinds of diversity in your workplace in order to become a high performing organisation.
Michael van der Steen, Global Vice President Order to Cash at Adidas
July 6, 2021 • 12 MIN
In this episode, Sashi Narahari is joined by Michael van der Steen, Global Vice President Order to Cash at Adidas to discuss how to select the right approach for deploying shared services (Lift & Shift versus Fix & Shift), how Adidas are automating processes and why you need to understand the a GBS serves the whole organisation... not just a specific team.
Deanna Adler, Vice President, Global Business Services at Kellogg Company
June 22, 2021 • 18 MIN
In this episode, Sashi Narahari is joined by Deanna Adler, Vice President, Global Business Services at Kellogg Company to discuss why change is at the core of what an effective GBS organization needs to be, why Kellogg Company reently pulled some processes back from an outsourcer and the results of their recent RPA program.
Richard Dobbs, Vice President, Global Business Services at Kimberly-Clark
June 8, 2021 • 18 MIN
In this episode, Sashi Narahari is joined by Richard Dobbs, Vice President, Global Business Services at Kimberly-Clark to discuss Richards upbringing and how he made his way into the wonderful world of business services, what GBS leaders should and should not outsource and how Kimberly-Clark have automated 200 processes with RPA.
Angela Mangiapane, President at Mars Global Services
May 25, 2021 • 17 MIN
In this episode, Sashi Narahari is joined by Angela Mangiapane, President at Mars Global Services to discuss how GBS leaders can build both scalable and agile services, finding the root cause of issues, how these can be solved by AI and Angela's secret strategy for transforming business services from cost-cutting to revenue driving.
Caroline Basyn, Senior VP, Strategy and Transformation Europe at Pepsico
May 11, 2021 • 18 MIN
In this episode, Sashi Narahari is joined by Caroline Basyn, Strategy & Transformation Europe at PepsiCo to discuss whether companies should opt for a captive centre model or simply outsource, if GBS leaders should "lift and shift" then standardize work or vice versa and how to transition from a cost-cutting to a revenue growth GBS strategy.
Trailer
April 7, 2021 • 1 MIN
Why is it that some global shared services functions add massive value and others are scrapped after just a few months? And what makes the people that lead those successful functions tick? We spend a lot of time thinking about how to build effective shared services functions and right now there is no common platform that brings the best of GBS together. And that’s why we’re starting The GBS Masterminds Podcast. Every two weeks, HighRadius CEO: Sashi Narahari invites highly successful GBS leaders to share their stories, learnings, and unique experiences. In candid and crisp 18-minute conversations, GBS leaders share answers to the most pressing problems facing shared services executives today.
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