Leapfrogging to Outcomes: Skipping SLAs to Jump Maturity Curves
December 19, 2023
Join Jodi Dudley, CEO and Executive Director at Ford Business Solutions, in a thought-provoking discussion as she reveals game-changing strategies to thrive in today's dynamic landscape. From hybrid operating models to skipping the SLAs, and even leapfrogging maturity curves, Jodi shares her invaluable insights on maximizing the value of GBS. Plus, don't miss Jodi's intriguing future predictions of Business Process Outsourcing (BPOs).
Join Jodi Dudley, CEO and Executive Director at Ford Business Solutions, as she shares her insights on transforming Global Business Services (GBS) and thriving in today's dynamic GBS landscape. Discover game-changing strategies such as hybrid operating models, skipping SLAs, and leapfrogging maturity curves that can revolutionize your organisation. Gain valuable insights on the future of Business Process Outsourcing (BPOs) and the importance of internal transformation for long-term success.
Jodi’s Perspective on:
Skipping SLAs and Focusing on Outcomes:
"I skip over the SLAs. Go right to outcomes. Maturity models are not linear; you can always leapfrog that and go immediately to four."
Challenging Traditional Models:
"I think GBS leaders do themselves a disservice by saying it has to look like this. I think it can look like a lot of different things."
Episode resources
Jodi’s Perspective on:
Skipping SLAs and Focusing on Outcomes:
"I skip over the SLAs. Go right to outcomes. Maturity models are not linear; you can always leapfrog that and go immediately to four."
Challenging Traditional Models:
"I think GBS leaders do themselves a disservice by saying it has to look like this. I think it can look like a lot of different things."
Episode resources
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