The GBS Masterminds Podcast
GBS Might Not Be Called ‘GBS’ in Its End State!
September 21, 2023
Jessica Shields from Dexcom, shares the possible integration of GBS into a multinational service model. Discover her GBS journey and how the lack of a mandate enabled enabled the GBS to grow strategically.
Global Business Services (GBS) can play dual role - Support the company as an internal organization and leverage partnership with third-party providers for added value. Maintaining an entrepreneurial mindset and staying attuned to internal and external factors is critical to addressing the organization's needs successfully. Imagining GBS’ end state, it might potentially become an integrated part of all multinational service models, even if it may be referred to differently based on the organization's type. GBS at Dexcom is navigating rapid global growth while maintaining focus and enabling the organization strategically. The next steps potentially include successful pilond implementation of innovative approaches being placed at the focal point of their GBS model. This starts with accessing the benefits of the gig economy and new ways of working through partnerships.

“I think GBS will be an integrated part of every multinationals service model. It might not be called GBS.” 
- Jessica Shields, Vice President - Global Business Services, Dexcom

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Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Cindy Gallagher, Pavan Pamidimarri, Manoj Kalra, Suzanne Leopoldi-Nichols, Gavin Ifield, Puneet Uppal, Jay Cheedella, Maciej Piwowarczyk, Liliana Becerril Ovalle, Manny Korakis, Tracey Schaefer, Mattijs Backx, Oyin Oke and Carla Sarti.

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