In a world full of negative news the goal of this podcast is to shed some light on the positive and to recognize and give attention to the people who are the true Heros in society.
I am Lisa Falzone your Security Heroes podcast host. Our aim, connects listeners to real-life heroes in the security world. We explore the challenges and successful strategies of these heroic figures to resolve issues which unravel under highly stressful conditions. Sponsored by Athena Security.
Street Crime Units Provided the Blueprint for a Successful UMMC Initiative to Reduce Workplace Violence
February 22, 2024 • 28 MIN
Our conversation with Joshua includes stories of his team's heroics -- like the time a fellow officer was killed but they came together to help a victim of a drive-by shooting -- as well as Joshua's broader insights on how empathy and communication can serve as a foundation for effective public safety.
In this episode, Joshua will teach you:
* The importance of seemingly mundane jobs on a public safety team
* Why training officers in hand to hand combat is essential before an altercation
* Why listening to people is the greatest tool that a hostage negotiator has
* How clerical security professionals can "recharge their batteries" through community connection
* How street crimes units provided the blueprint for a successful UMMC initiative to reduce workplace violence -- which he wants to help others implement
* The value of running nursing students through workplace violence simulations (in addition to clinical simulations)
* The ways in which AI enhancements will shape the future of how officers do their jobs
Listen, learn, and share the security secrets with your network.
Why Security and Workplace Safety Can be Make or Break for Employees
February 8, 2024 • 38 MIN
Our conversation with Paul covers everything from the miracles he's seen over his time in healthcare -- including an incident with 50 overdoses that he descibes as "a scene out of a movie, the worst movie you can imagine" -- to his best practices in security consulting that have established him as an industry leader.
In this episode, Paul will teach you:
* Why his consulting often focuses on workplace violence assessments
* How to adapt a security consultancy to healthcare's evidence-based practices
* Why security and workplace safety can be make or break for employees
* The three key parts of Paul's security consultancy assessments
* The top two financially efficient security wants for most healthcare organizations (#1 is weapons screening)
* How Paul's unconventional decision to deploy amnesty boxes supercharged a weapons screening system and changed industry best practices
* How a trip to Walmart inspired an idea for healthcare security
Security’s Mental Health Journey: Heroes of the Heroes, TJ and Amy
January 5, 2024 • 38 MIN
Welcome to Security Heroes! In this episode, we explore the remarkable world of emotional resilience and workplace safety with TJ and Amy, two incredible security professionals who champion mental health within their field.
Join us on this enlightening journey as TJ and Amy share their experiences navigating high-pressure hospital environments, shedding light on the challenges they face and the innovative strategies they've employed to prioritize mental wellness.
Discover the convergence of mental health initiatives and workplace safety, unraveling the pivotal role emotional well-being plays in creating a safer work environment.
Explore the techniques, interventions, and training deployed by TJ and Amy, highlighting the critical intersection between mental health support and effective security practices.
Get inspired by the stories of these unsung heroes of security, celebrating their emotional resilience and unwavering commitment to mental health within the security community. Subscribe now for exclusive insights and inspiration from these remarkable champions!
Puppy Protectors: How Dogs Help Stop Fighting in Hospitals, featuring Nelson Price from Allied Universal
December 15, 2023 • 29 MIN
Join host Lisa Falzone in this captivating episode of Security Heroes, where she is joined by Nelson Price, the Enterprise Director of Healthcare Operations Safety at Allied Universal. Together, they unravel the crucial impact of K9 protection programs in diminishing violence against our invaluable healthcare workers. Don't miss out on this insightful conversation that delves into the frontline defense strategies that are making a difference in ensuring the safety of those who dedicate their lives to care for others.
Healthcare Security: A World Away From Any Other Sector with Martin Green, Healthcare Security Consultant
November 30, 2023 • 34 MIN
In this episode of Security Heroes, host Lisa Falzone is joined by Martin Green, Principal Consultant at Martin Green & Associates. Together they discuss Martin’s storied career in healthcare security, from how he stumbled into it to how the sector has changed over the past three decades, for both the better and the worse.
Advice from an ER Doctor for Security Professionals with Dr. Aaron Quarles
November 9, 2023 • 48 MIN
In this episode of Security Heroes, host Lisa Falzone is joined once again by Dr. Aaron Quarles, Emergency Medicine Physician and Assistant Professor in Emergency Medicine at Northwestern Medicine. Together they discuss the challenges of aligning community resources with the healthcare system, exploring the reasons people are violent in the ER and the need for open communication between doctors and security staff.
Violence in the Emergency Department: The Reality Faced By Emergency Physician, Dr. Aaron Quarles
October 26, 2023 • 50 MIN
In this episode of Security Heroes, host Lisa Falzone is joined by Dr. Aaron Quarles, Emergency Medicine Physician and Assistant Professor in Emergency Medicine at Northwestern Medicine. Together they discuss the challenging world of emergency medicine, touching on Aaron’s own encounters with violence, the realities of the mental health crisis, and techniques for approaching violent situations.
Beyond the Badge: Rebranding Healthcare Security and Championing Heroes with Mike Hodges
October 12, 2023 • 28 MIN
In this episode of Security Heroes, host Lisa Falzone is joined by Mike Hodges, System Director of Public Safety at Piedmont Healthcare and a veteran of the US Army, to discuss his career in the security operations field and the challenges faced in managing security operations in healthcare. Mike emphasizes the importance of violence prevention and strategic officer training, highlighting the need to rebrand the security industry and promote a more heroic image.
How Communication and Empathy Can Save Lives with Todd Milne of Hamilton Health Sciences
September 28, 2023 • 33 MIN
In this episode of Security Heroes, host Lisa Falzone is joined by Todd Milne, Director of Security Services and Emergency Disaster Management at Hamilton Health Sciences and recent recipient of the IAHSS Presidential Award for his direct impact on the healthcare security profession. Together they discuss the evolving healthcare security industry, highlighting the differences between Canada and the USA, as well as the importance of communication and empathy for security professionals.
Why Healthcare Security is a Necessity, Not a Nicety with Tony York, EVP of Paladin Security
September 7, 2023 • 54 MIN
In this episode of Security Heroes, host Lisa Falzone is joined by Tony York, Executive Vice President of Paladin Security, to discuss the importance of healthcare security. They explore Tony’s only role in developing better security policies, the challenges of implementing effective security operations, and the need to recruit passionate individuals into the industry while highlighting the heroic efforts of security professionals.
Everyone in Security is a Hero with Bonnie Michelman, Chief Security Officer at Mass General Brigham
August 25, 2023 • 36 MIN
In this episode of Security Heroes, host Lisa Falzone is joined by Bonnie Michelman, Vice President and Chief Security Officer at Mass General Brigham. Together, they delve into just how much the security field has evolved over the years, and how she turned a business’ failing security operation into a top performing one.
A Journey from Law Enforcement to Security with Gerry Fretz, Director of Security at Parx Casino
August 10, 2023 • 32 MIN
In this episode of Security Heroes, host Lisa Falzone is joined by Gerry Fretz, Director of Security at Parx Casino, to discuss his experiences in law enforcement and the military, and how they have shaped his approach to security. He further discusses the important qualities of security personnel, and how Athena Security equipment has been implemented in Parx Casino.
Workplace Violence Prevention: A Proactive Approach with Lisa Terry, Chief Development Officer at Vistelar
July 27, 2023 • 41 MIN
In this episode of Security Heroes, host Lisa Falzone is joined by Lisa Terry, Chief Development Officer at Vistelar, to discuss why workplace security needs to be approached proactively, how she has learnt and implemented measures following active shooter events, and the importance of incident tracking and reporting technologies.
Mitigating Workplace Violence in Healthcare: A Focus on Prevention and Education with Mel Cortez, Founder of Cortex - GOLD
July 13, 2023 • 39 MIN
In this episode of Security Heroes, host Lisa Falzone is joined by Mel Cortez, Founder of Cortex - GOLD, to discuss why workplace security in the healthcare sector needs reforming, the catalytic event that led to the conception of Cortex - GOLD, and the one piece of advice every organization should consider when tackling workplace security processes.