In this episode of Security Heroes, host Lisa Falzone is joined by UMMC's Behavioral Response Team, consisting of Sgt. Shaun Hiley, Officer Garry Lee, Officer Shanice Mays, and Officer Sharkey Ford, Jr..  Sgt. Hiley has decades of experience as a police officer, and spearheaded the program with Officer Lee, whose background includes the Air Force and National Guard in addition to policing. They selected Officers Ford and Mays as well-suited to join the team, and the four of them rotate in shifts to de-escalate potentially violent situations on the UMMC campus.


Join them as they: 

* Consider the differences between street patrol policing and behavioral response team work
* Discuss tips for successful de-escalation
* Offer suggestions for establishing rapport with people and providing a feeling of safety
* Recount some of the difficult situations they've dealt with
* Share the emotional connections they've made to help patients
* Reinforce the value of de-escalation classes and training in policing
* Explain the importance of choosing the right people for a behavioral response team

And much more!