Welcome to A Hop Podcast (With No Name)

May 10, 2023 • 4 MIN

Today you will hear about our all new podcast and what it's all about.

Episode 1 - Fundamental Attribution Error

May 24, 2023 • 24 MIN

So it begins... We'll discuss what we're doing with this podcast and where fundamental attribution error shows up in our lives. Also, homework?

Episode 5 - Taylorism (part 1)

May 24, 2023 • 24 MIN

We'll go over some examples of where the parent-child dynamic happened in our week - from there it's all about Taylorism.

Episode 4 - Parent / Adult / Child Ego States

May 24, 2023 • 25 MIN

We discuss safety controls we defeat (or totally ignore) because they lack operational fidelity. Next it's onto audits / observations and the parent-child dynamic that is frequently present in our lives.

Episode 3 - Safety Controls

May 24, 2023 • 25 MIN

Matt discusses his (ex?) fear of flying and we drill deeper into the idea of risk normalization. From there, it's on to safety "controls" and the human condition. Do they always play nice?

Episode 2 - Risk Normalization

May 24, 2023 • 23 MIN

We discuss real examples of fundamental attribution error inside and outside of the workplace. Then it's on to risk normalization - is it something we can change?

Episode 6 - Taylorism (part 2)

June 7, 2023 • 26 MIN

Let's wrap up Taylorism (for now) with some practical examples and ways you can identify it in the workplace. Then it's on to Accountability.

Episode 7 - Accountability (part 1)

June 21, 2023 • 25 MIN

So it begins! Part 1 of the multi-part Accountability discussion. We dive into Accountability and what it means to "hold someone accountable".

Episode 8 - Accountability (part 2)

July 5, 2023 • 25 MIN

We answer the question "when should we use HR disciplinary action/punishment?" with some stories and examples. From there, we look at how counterfactuals impact our post-event learning.

Episode 9 - Accountability (part 3)

July 19, 2023 • 24 MIN

We wrap up the 3 part Accountability series by covering counterfactuals and how they impact our view of people or system problems, the role of a culpability matrix, and how to create a high accountability environment.

Episode 10 - Agency and Empowerment

August 2, 2023 • 29 MIN

Story Time! Andrea shares a story about giving agency to a group of workers and the changes that followed.

Episode 11 - Operational Learning (part 1)

August 16, 2023 • 28 MIN

It's time for another mini-series, and this time we're looking at all things operational learning. We start the series by discussing one area that makes operational learning so crucial - complexity science.

Episode 12 - Operational Learning (part 2)

August 30, 2023 • 31 MIN

We start by discussing the complexity of... you guessed it - baseball. From there, we start breaking down operational learning through the idea of "being teachable".

Episode 13 - Operational Learning (part 3)

September 13, 2023 • 22 MIN

We cover how the homework from last episode (being teachable) works with a 3.5 year old. Then it's all about creating the conditions for candor and psych safety.

Episode 14 - Operational Learning (part 4)

September 27, 2023 • 25 MIN

We talk through how we create the conditions for candor while we're working with different organizations. From there, Andy practices some operational learning on what it's like for Matt to book their travel.

Episode 15 - Operational Learning (part 5)

October 11, 2023 • 23 MIN

We define the problems from episode 14's operational learning session and discuss what goes into properly crafting problem statements.

Episode 16 - Operational Learning (part 6)

October 25, 2023 • 26 MIN

We wrap up the operational learning mini-series by going over what happens after you define the problem statements.

Episode 17 - Performance Modes

November 8, 2023 • 23 MIN

Let's talk about Performance Modes. What are they and how do they fit into our view of work?

Episode 18 - Performance Modes and Mitigation Defenses

November 22, 2023 • 27 MIN

Andy starts with a story around how we respond to an incident without considering what performance mode(s) the people executing the task are in. From there, we discuss why we should shift our energy and resources into adding mitigation defenses rather than something like "retraining" post-incident.

Episode 19 - How can an organization adopt HOP?

December 6, 2023 • 25 MIN

After wrapping up homework with our invented mitigation defense, we move on to share how we see HOP adopted by organizations. We'll spend time on what's worked well for some places and what challenges we hear most often.

Episode 20 - "We don't have the time to make this change" / A business case for HOP

December 20, 2023 • 22 MIN

We tackle a listen asked question on how to handle the pushback from leadership that the organization does not have "the time or the resources to make this change" by making a business case for HOP.

Episode 21 - "If my injury rate won't improve then why should I bother?" / A case for HOP

January 3, 2024 • 19 MIN

We answer a listener's question around injury rates and the adoption of HOP.

Episode 22 - " But at the end of the day I still have to answer to regulators and our legal team" / A case for HOP

January 17, 2024 • 24 MIN

We tackle the next audience question centered around how HOP may run into conflict with both regulating bodies and internal legal teams.

Episode 23 - "Our workforce is too inexperienced and they keep making mistakes" / A case for HOP

January 31, 2024 • 20 MIN

The workforce is getting younger and coming in with less experience. We discuss why it is so crucial to learn from the new workforce about their reality.

Episode 24 - "But I fundamentally believe all accidents are preventable" / A case for HOP

February 14, 2024 • 16 MIN

Andy and (a sick) Matt discuss one of the most common places of tension when someone talks about HOP. What does it mean when we say "not all accidents are preventable"?

Episode 25 - "We pay people to follow the rules" / A case for HOP

February 28, 2024 • 25 MIN

We discuss the common objection around "rules" and the role they play in keeping people safe. As you might expect, it leads us back to the conversation around people problems vs. system problems.

Episode 26 - "I like HOP, but our recent incident was too severe and we need to return to basics" / A case for HOP

March 13, 2024 • 26 MIN

We start with a story around a rule of unknown origins. From there, we explore why after major incidents even "HOP" leaders want to go back to their prior ways.

Episode 27 - "HOP is adding too much extra work" / A case for HOP

March 27, 2024 • 26 MIN

We discuss the common push back that the internal requirements following any Operational Learning can feel like a burden, but there are ways we can push on those constraints. Also - Matt was able to use a very confusing (but maybe helpful) puppy analogy.

Episode 28 - HOP outside of work

April 10, 2024 • 25 MIN

Andrea shares a difficult situation she is navigating and how what she has learned from HOP influences her life outside of work.

Episode 29 - What to do when your big ticket solution from Operational Learning gets shot down

April 24, 2024 • 23 MIN

We discuss a recent question we were asked around how to move forward after the biggest (and likely most expensive) solution from your operational learning session is axed by Leadership.

Episode 30 - What to do with the "inexperienced workforce"

May 8, 2024 • 28 MIN

The new generations of workers is not going anywhere, so we revisit the topic of episode 23 (based on listener questions) and add more to the discussion.

Episode 31 - Something you can try tomorrow to "do HOP"

May 22, 2024 • 25 MIN

Andrea shares how she started putting HOP intro action while in an individual contributor role.

Episode 32 - Something you can try tomorrow to "do HOP" (part 2)

June 5, 2024 • 27 MIN

We continue with Andrea's examples of behaviors she changed while working at a large organizations in a safety role.

Episode 33 - Something you can try tomorrow to "do HOP" (part 3)

June 19, 2024 • 23 MIN

Andrea continues sharing her personal examples of when she individually "did HOP" while at a large organization.