As coaches, we bump up against a mindset monster in some clients — entitlement. How do we navigate this? Returning guest Marisa Murray sheds light on the topic, helping us understand where entitlement comes from and how we can dance with its presence.
Marisa Murray is an author, TEDx speaker, executive coach, and the founder of Leaderley International.
In this episode we discuss:
Defining entitlement and recognizing it early in the engagement process
How do you serve people when they’re being taken over by entitlement?
The importance of having the “fit conversation” early on
How do we help set appropriate boundaries with our clients?
Managing the pacing of the client’s progress
How do you rebalance when you feel like you’re blocked?
How do you deal with entitlement and shame?
Advice for new coaches in the early years of their practice
"Entitlement is one of what I call the sneakiest saboteurs… [it can] operate sort of underneath our consciousness, and really keep us from fully engaging in our own lives.” – Marisa Murray
Marisa Murray, P. Eng., MBA, PCC, is a leadership development expert and the CEO of
Leaderley International, an organization dedicated to helping executives become better
leaders in today’s rapidly changing, highly complex world.
Marisa leverages her 20+ years of executive experience — as a former Partner with
Accenture and VP at Bell Canada — in providing executive coaching and leadership
development services for organizations including Molson-Coors, Pratt & Whitney, and
Queen’s University.
She is the author of two leadership development books: Work Smart: Your Formula for Unprecedented Professional Success Iterate!How Turbulent Times Are Changing Leadership and How to Pivot
She is also a co-author of the USA Today bestselling book The Younger Self Letters:How Successful Leaders & Entrepreneurs Turned Trials Into Triumph (And How to Use Them to Your Advantage).
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