In this episode of Getting to Aha!, Darshan Mehta is joined by Sanjai George, CEO of Double Horse, to discuss Sanjai’s Aha! moments in retail; why simplicity is the key to making a team the best they can be; and how COVID changed the way customers approach businesses, as well as how businesses have shifted their focus onto different priorities.

As the CEO of Double Horse, a family-run business turned professional organization that provides good, high-quality food for all their customers, Sanjai George has proven himself as a strategic thinker and proactive leader who nurtures and builds talent into a cohesive team, driven by a focused customer-oriented approach to achieve the targeted goals of the organization. Prior to this he was the CEO of retail brand Fathima Group of Companies, and was also the CEO of Nesto Group. 

With so much experience as a CEO, he’s the best person to talk to for this episode of Getting to Aha!

KEY TAKEAWAYS

👉 If you’re really determined and good at what you do, if you really believe in your work, then there is no way you won’t get an ‘Aha!’ moment. Sanjai says that he’s had plenty of Aha! moments, but his favorite, and the one he’s most proud of, was planning a promotion in conjunction with Black Friday. It was also the first time he said ‘no’ to customers entering his shop, which showed him he didn’t have to take on everything all the time.

👉 Retail is very simple, we just have a tendency to overcomplicate it – at least, that’s what Sanjai believes. He would put attractive offers in his shop and sell to people whilst also providing good customer service, communicating clearly with customers about what they wanted. You have to keep things simple in order to attract customers.

👉 In order to achieve simplicity in your business, you have to articulate your thoughts very clearly. By this, Sanjai means that he clearly communicates with his team about his thoughts and goals, because you won’t always be talking to a team of intellectuals, you’re more likely to be talking to a team with various backgrounds and levels of education. You have to speak in a language that they will understand.

👉 Ever since Covid, ecommerce and online strategies have become even more of a priority. Whilst online and ecommerce has been consistently prominent over the last few years, it seems to have spiked in popularity, with both businesses and customers often heading online in the first instance. In fact, some businesses are even focusing their marketing efforts more on the online side of things.

👉 Sanjai says that people and businesses are now far more focused on making sure inefficiencies and errors are ironed out and taken care of. People want to innovate and give something new to the customer to ensure they’ll stick around, especially in a post-Covid world. How are you innovating and making your customers feel happier in your business?

Subscribe Here!

bCast - https://bit.ly/3ACsRBz

Apple - https://apple.co/3gsuA31 

Spotify - https://spoti.fi/3B0lVy6 

Youtube - https://bit.ly/3KYAHtd 

RSS -  https://bit.ly/3AFrUs6 

Darshan’s Linkedin - https://www.linkedin.com/in/darshan--mehta

IResearch Website - https://iresearch.com

Connectqik Website - https://www.connectqik.com

Sanjai George on LinkedIn 

Sanjai George on Twitter

Sanjai George on company website