Do you know what it feels like to be unheard? Most of us know the frustration of feeling unheard and unvalued at work. And many of us don’t stick around for long.

Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. In this conversation we explore Active Listening with Heather Younger. 

She shares with us the five key steps in the Active Listening cycle and how we can create organizational cultures of engagement as a result.

Striving to give a voice to the voiceless, Heather is teaching people at work and in life, how to feel heard, valued, and understood while simultaneously decoding the big picture to expose the important signals and insights to communication. It is the difference between thinking we understand what people want and knowing what they want. 

Heather R. Younger is an international keynote speaker, best-selling author, and the CEO and Founder of Employee Fanatix, a leading employee engagement, leadership development, and DEI consulting firm, where she is on a mission to help leaders understand the power they possess to ensure people feel valued at work. Heather is the author of three books including her newest, The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood, that is fast becoming a go-to source for HR professionals and organizational leaders seeking insight into their organization’s dynamics, to become better communicators, and to ensure everyone feels valued, heard, and understood.

This conversation is absolutely jam-packed with wisdom, let’s dive in.