The Recipe for Cooking a Raw Complaint into a Finished Solution
November 9, 2022
There is no shortage of things, ways, and conditions to complain about. Any time more than one person gets in a room, the opportunity for argument can exist. Now imagine a room of hundreds. How many arguments or complaints can come out of that space?
Leaders responsible for others are going to be taking in perspectives, some easier to hear, some more difficult. As a leader, you don’t get to decide which kinds of information comes your way so you have to be nimble to respond appropriately in the moment.
People will say “don’t bring me complaints, bring me solutions,” and there’s truth there. As you’ll hear from the team, complaints are much more complex and nuanced than “bring me answers.” A complaint can range from the temperature of the office to a report of embezzlement. There is no one canned answer for leaders, as you know by now, leaders are expected to appropriately resolve the complex.
This episode will help leaders ratchet up their response to complaints and serve their teams more effectively.
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Today's Featured Coach -
Jeffrey Geier - Motivational Speaker, Trainer, and Coach - Helping You Win in Work & Life Owner/Founder of Phoenix Coaching LLC Reach Jeffrey at Jeff@PhoenixCoachingLLC.com or 509-553-9248
The rest of the gang:
- Jeff Conroy - Organizational and Non-profit Expert, Motivational Speaker, Coach - Executive Leader | Difference Maker for nonprofits in strategic planning, operations, and fundraising and development. Owner/Founder of Conroy Leadership Consulting, LLC. Reach Jeff at jeff@ConroyleadershipConsulting.com or 208-215-6285
- Geoff McLachlan - Motivational Speaker, Trainer and Coach, Bringing Fun Back Into the Workplace, Owner/Founder of Professionals At Play Reach Geoff directly at email@example.com or 509-869-4506
- Myra Hall - Individual and Team Coaching, Midlife Mentoring- Helping you identify and overcome the things that keep you from loving your life. - Owner/Founder Waypoint Coaching Group Reach Myra at Myra@WaypointCoachingGrp.com or 765-623-9711
- Dr. Sam Jennings II - Executive and Leadership Coach, Trainer, and Speaker - provides leadership coaching for decision-makers who want to improve workplace culture. 360 Clarity also provides diversity & inclusion, training, keynote speaking, and training workshops, Owner/Founder 360 Clarity firstname.lastname@example.org or 208-261-2117