In this episode of the Humans of CX podcast, Garima is joined by Suraj Shetty, Head of Customer Experience and Learning & Development at both Kissht and Ring, two businesses focused on quality customer service. Together, they delve into how brands should respond to customer outrage on social media; how working in CX can sometimes affect mental health, and the best ways to respond to it; and how remote working changed the CX landscape forever.

Suraj previously held several leadership roles in finance, operations, marketing, technology, and automation. He was the Product Head of Asit C. Mehta Investment Intermediates; Head of Business Operations of ShereIt; and was Junior Executive of J.B.BODA Reinsurance Brokers. He’s also been a panelist and speaker at several CX, marketing, operations, and finance summits, including NBFC Leadership Awards 2023, TL EdTech's BreakfastMeet, and Smart CX Technology Summit and Awards 2023.