Shane Whelan - Becoming Obsessed with Customer Experience
December 14, 2021
"It's almost like a good song. You may not know the words or the lyrics. You just like the way the song makes you feel." -Shane Whelan. In this episode, Shane shares how you can get to know your customers and turn them into raving fans. What we discussed: Shane's entrepreneur journey; How Shane got over bad reviews; How to build a customer experience that differentiates yourself from your competitors; Shane's process of getting to know your customers; Systems to convert customers to raving fans; Embracing your authentic DNA; Going bigger quicker
"It's almost like a good song. You may not know the words or the lyrics. You just like the way the song makes you feel." -Shane Whelan. In this episode, Shane shares how you can get to know your customers and turn them into raving fans.
Shane Whelan
Shane is a serial entrepreneur and podcast host of Carrying The Fire. He also just released an ebook about how to dominate in competitive markets.
We're gonna talk about how you can consistently stand out from your competitors and how to create raving fans in your marketplace.
Don't Miss:
1:50 Shane's entrepreneur journey
5:15 How Shane got over bad reviews
6:50 How to build a customer experience that differentiates yourself from your competitors
8:55 Shane's process of getting to know your customers
11:35 Systems to convert customers to raving fans
14:20 Embracing your authentic DNA
17:15 Going bigger quicker
18:55 Connect with Shane
Connect With Vincent Tandiono
Shane Whelan
Shane is a serial entrepreneur and podcast host of Carrying The Fire. He also just released an ebook about how to dominate in competitive markets.
We're gonna talk about how you can consistently stand out from your competitors and how to create raving fans in your marketplace.
Don't Miss:
1:50 Shane's entrepreneur journey
5:15 How Shane got over bad reviews
6:50 How to build a customer experience that differentiates yourself from your competitors
8:55 Shane's process of getting to know your customers
11:35 Systems to convert customers to raving fans
14:20 Embracing your authentic DNA
17:15 Going bigger quicker
18:55 Connect with Shane
Connect With Vincent Tandiono
Make sure to subscribe to the show, we release a new episode every Tuesday at 9 am EST.