In this episode of "Process to Profitability," I had the pleasure of speaking with the incredible Liz Strong. Liz shared her journey from being a website designer to becoming an Online Business Manager (OBM). We delved into the importance of figuring out what you truly want to do in your business and how it can help you delegate tasks and prioritize your responsibilities. Liz emphasized the significance of documenting processes and avoiding the pitfalls of linking accounts when setting up new accounts or logging in via third-party platforms like Gmail or Facebook. We also discussed the benefits of hiring a team and the importance of providing an exceptional client experience. If you're looking to prepare your business for future hiring and maximize your return on investment in team members, this episode is for you.
Timestamps:
[00:01:52] Meet Liz Strong
[00:03:42] How niching can make your business more successful
[00:07:50] Laying the groundwork in your business before you're ready to hire
[00:11:27] Figure out what tasks you want to do in your business
[00:16:23] Look at your life and business to decide how to move forward with hiring
[00:19:45] Innovating what tasks you outsource
[00:23:02] Hiring people who are better at than you at tasks
[00:24:16] How to figure out who to hire first in your business
[00:31:24] Connect with Liz
Key Topics:
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Clearly define your business goals to effectively delegate and prioritize responsibilities
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Documenting processes is essential for efficient delegation and eliminating bottlenecks
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Avoid linking accounts to maintain security and control over access
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Start with delegating the most challenging task to someone else
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Hire a virtual assistant, then specialists like copywriters and designers as your business grows
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Consider hiring an online business manager for team and project management
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Reflect on your business direction and goals before making hiring decisions
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Provide a great client experience to drive repeat business and referrals.
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