Getting to Aha! with Darshan Mehta
Experiences Beyond the Product with Experiential Designer, Xuan Xu
September 8, 2023
In this episode of Getting to Aha!, Darshan Mehta is joined by Xuan Xu, Managing Director of Xuan Xu Experiences.
In this episode of Getting to Aha!, Darshan Mehta is joined by Xuan Xu, Managing Director of Xuan Xu Experiences. Together, we discuss Xuan’s transformative journey from business consultancy to experiential design. She shares insights into the growing importance of experiential design in today’s business landscape and the shift in consumer expectations from the product to the experience.

Xuan Xu is an Experiential Designer who designs holistic experiences starting from a unique and meaningful story. She initially started her career as a business consultant in Germany but changed paths to the creative industry in 2014. She founded her own company in 2017 to obtain independent artistic freedom to produce innovative, memorable, and meaningful experiences. She has conducted various projects cutting across multiple industries, including recent projects in food and beverage, hospitality events, and entertainment. 


👉 Xuan’s first aha moment came when she took a consultancy trip to Bangkok. There, she met Ashley, who was opposite to anyone she had met before. He inspired her to take a step into the creative world, doing something based on her passion that truly came from her core. She realized that she wanted to create a world that would allow the people interacting with her to experience something they may not have previously had access to; she found the world of experiential design. 

👉 To Xuan, differentiating between skills and components is essential. Skills are the things you learn and master, whereas components are what you have naturally or gain through life experiences. For experiential design, three components are necessary: passion, creativity, and vision. On the skill side, you need analysis, strategy, and execution. The latter are intentionally learned, but the former are not.

👉 Today, people seek for experiences beyond the product. To Xuan, this is because the product has become a commodity. They now expect good service and products by default, so they search for good experiences. It’s not just about a tangible product or whether it is delivered well; it’s about the emotional experience and journey from the first time they hear about your brand to post-purchase. 

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Previous guests include: Kristin Luck, Shep Hyken, Whitney Dunlap-Fowler, Randy Krum, Gerard Ibarra, Jamie Flinchbaugh, Katie Anderson, Rebecca Brooks, Brooke Sellas, Dan Gingiss, Phil Irvine, Dan Fleetwood, Nicholas Zeisler, Katrina Noelle, Laura Beavin-Yates, Kalil Vicioso, Mo McKibbin, Bryant Leech and Louie Gravance.

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