Improving documentation with user feedback with Iga Koprowska, Akamai

April 3, 2024 • 23 MIN

In our recent episode on the Knowledgebase Ninjas podcast, Iga Koprowska highlights the importance of feedback mechanisms in documentation to better understand the users and enhance documentation quality. She explores how various research methods aid in crafting effective documentation.

Building developer-friendly API documentation with Hannah Kahn, Azion

March 14, 2024 • 10 MIN

Hannah Kahn, Technical Writer at Azion, discusses the importance of selecting the right framework and specifications for creating developer-friendly API documentation. She shares insights on how to choose the right API documentation tool.

Migrating documentation: Best practices and challenges, with David Ingram, Medallia

February 15, 2024 • 23 MIN

David Ingram, Senior Technical Writer at Medallia, discusses the best practices and challenges involved in migrating to a new documentation platform. He also emphasizes the various components that need to be addressed before initiating the migration process.

The Changing Landscape of Technical Writing with Mick Davidson, Aussie Broadband

February 1, 2024 • 24 MIN

In the latest episode on the Knowledgebase Ninjas, we have Mick Davidson with us, sharing valuable insights on the evolving nature of technical writing over the last 30 years. He sheds light on the challenges documentalists face these days in terms of the role and research.

Knowledge Management for Organizational Success with Eduarda Raddatz, Technical Writer, Matera

December 28, 2023 • 15 MIN

Eduarda Raddatz, Technical Writer at Matera, talks about the significance of knowledge management, and its impact on the overall success of an organization. In the episode, she highlights the benefits of having a good knowledge base platform.

Crafting quality product documentation with Sofia Emelianova, Senior Technical Writer, Google

November 30, 2023 • 14 MIN

In this episode, Sofia Emelianova, Technical Writer, Google, talks about challenges faced by technical writers and techniques for crafting high-quality documentation.

Transition to Technical Writing from Diverse Backgrounds with Beatriz Mejia, Technical Writer at Ben Fatto

October 4, 2023 • 25 MIN

Beatriz Mejia, Technical Writer at Ben Fatto shares insights on how an individual's background in different fields can influence their approach to technical writing. She also discusses strategies to overcome the challenges during this transition.

API documentation: Components and Best practices, with Mark Wentowski, API documentation Specialist, TechWriteX

June 28, 2023 • 21 MIN

Mark Wentowski, API documentation Specialist, TechWriteX, talks about various components, challenges, and best practices in API documentation space.

Discussing knowledge sharing and documentation metrics with Mysti Berry, Principal Technical Writer at mParticle

June 14, 2023 • 19 MIN

Mysti Berry, Principal Technical Writer, mParticle, speaks about documentation metrics she follows at her organization and explains knowledge sharing across boundaries.

Navigating Team Dynamics in Technical Writing with Yael Basford, Senior Technical Writer, Akamai

May 17, 2023 • 12 MIN

Yael Basford, Senior Technical Writer, Akamai talks about how technical writing and psychology are intertwined and share her experiences working in larger teams vs smaller teams.

Conversation on Technical communication, Ideal persona, and Integrating writers into development with Avi Chazen, Technical Communicator at Sage

April 19, 2023 • 18 MIN

In our latest episode on Knowledgebase Ninjas podcast, we have Avi Chazen with us, and he explains how to define an ideal persona and how to incorporate the writing team into product development.

Documentation as Customer Success and Retention Tool with Isa De Abreu, Lead Technical Writer at Nexudus

March 23, 2023 • 13 MIN

In the latest episode on Knowledgebase Ninjas podcast, we have Isa De Abreu sharing how documentation can act as a customer success tool. She also reflects on some interesting metrics they put in use at Nexudus to keep the knowledge base up to date.

Hard skills vs soft skills in technical writing with Jonathan Glassman, Senior Technical Writer, GitLab

February 24, 2023 • 19 MIN

Jonathan Glassman, Senior Technical Writer at GitLab joins us in this episode of Knowledgebase Ninjas Podcast and discusses the skills that technical writers should possess in the field. He further talks about different paradigms and tools that might be useful in technical writing.

In Conversation with Jessica Valero Gil, Senior Technical Writer at Zapier on Document Development Life Cycle (DDLC)

January 26, 2023 • 17 MIN

Jessica Valero Gil, Senior Technical Writer at Zapier joins us in this episode of Knowledgebase Ninjas Podcast and discusses the Document Development Life Cycle (DDLC) and how to ensure the effectiveness of the document process.

User empathy while building customer support documentation with Domi Sinclair, Technical Writer at Collibra

December 20, 2022 • 14 MIN

Domi Sinclair, Technical Writer at Collibra joins us in this episode of Knowledgebase Ninjas Podcast and talks about the relevance of user empathy in creating support documentation.

How to build style guides that enhances the customer journey with Marty Yu, Senior Technical Writer at CrowdStrike

November 30, 2022 • 15 MIN

Marty Yu, Senior Technical Writer at CrowdStrike, joins us in this episode of Knowledgebase Ninjas Podcast and talks about how essential a style guide is, tips to build one, and how it supports the customer journey.

Discussing how to transition from an English Professor to Technical writer with Lindsey Gilbert, Technical Writer at Paradox

September 28, 2022 • 13 MIN

Lindsey Gilbert, Technical Writer at Paradox joins us in this episode of Knowledgebase Ninjas Podcast and talks about her journey of being a technical writer and how does the technical writing career path look like.

How to craft exceptional documentation that attracts and serves customers with Mary Connor, Technical Writer at Civitas Learning

August 24, 2022 • 23 MIN

Mary Connor, Technical Writer at Civitas Learning, joins us in this episode of Knowledgebase Ninjas Podcast and talks about documentation best practices that attract and serve customers and innovations in the technical writing space that excites her.

Understanding Documentation Process Workflow with Sue Highmoor, Documentation Manager at UKCloud

July 22, 2022 • 19 MIN

Sue Highmoor, Document Manager at UKCloud, joins us in this episode of Knowledgebase Ninjas Podcast to share insights on documentation process workflow and innovations in documentation tracking.

What Do You Need to Succeed as a Technical Writer with Ashok Nayak, Technical Writer at Fynd

June 21, 2022 • 24 MIN

Ashok Nayak, Technical Writer at Fynd, joins us in this episode of Knowledgebase Ninja Podcast to share technical writer insights and advice for both beginners and professionals.

Cybersecurity, UX Design, and SEO Documentation with Vivek Pattnaik, Technical Writer at Microsoft

June 7, 2022 • 21 MIN

Vivek Pattnaik, Technical Writer at Microsoft, joins us in this episode of Knowledgebase Ninja Podcast to share his insights on writing highly-technical and SEO documentation on cybersecurity and information technology.

Building Trust on Blockchain by Writing Great Documentation with Jesse Eberenz, Technical Writer at Chainalysis

May 24, 2022 • 19 MIN

Jesse Eberenz, Technical Writer at Chainalysis, joins us in this episode of Knowledgebase Ninja Podcast to share his experience writing documentation about Saas products and blockchain and what it takes to write top-tier technical documentation.

Generate More Traffic to Your Document with Kathyana Rule, Senior Technical Writer at Celigo

May 10, 2022 • 10 MIN

In this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Kathyana Rule, Senior Technical Writer at Celigo. They discuss Kathyana’s journey from biochemistry to technical writing, how to analyse document growth and productivity, and tips on generating organic traffic to your document.

Mastering Open Source Technical Documentation with Abigail McCarthy, Staff Open Source Technical Communications Manager at VMware

April 26, 2022 • 17 MIN

In this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Abigail McCarthy, Staff Open Source Technical Communications Manager at VMware. They discuss Abigail’s transition from technical writing to a managerial role, the ideology of the open-source documentation process, and the biggest challenges in a technical writer's career.

Leveraging Automation to Create Structural and Consequential Documentation with Abhishek Sura, Senior Documentation Manager at Oracle

April 12, 2022 • 15 MIN

In this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Abhishek Sura, Senior Documentation Manager at Oracle. They discuss the technological evolution of documentation, the significance of consequential and API documentation, and the fundamentals needed to evolve as a technical writer.

Developing More Useful Technical Document with Anusmita Ray, Technical Writer at TrueLayer

March 29, 2022 • 17 MIN

In this episode of The Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Anusmita Ray, Technical Writer at TrueLayer. They discuss how Anusmita’s educational background helped her succeed as a technical writer, the difference between usable/useful content and perfect content, and tips on creating a more collaborative documentation process

Understanding Continuous Integration Approach for Technical Documentation with Kenneth Whyte, Technical Writer at Vizlib

March 15, 2022 • 22 MIN

In this episode of The Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Kenneth Whyte, Techincal Writer at Vizlib. They discuss Kenneth’s unexpected entry into technical writing, his continuous integration approach (CI) for documentation, and the innovations in documentation tracking during the past decade.

Qualities and Requirements to Become a Lead Technical Writer with Anil Hanagud, Documentation Manager at Cisco Systems

March 1, 2022 • 13 MIN

In this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Anil Hanagud, Documentation Manager at Cisco Systems. They discuss innovations in technical writing, the documentation process-flow of Cisco Systems, and the qualities and requirements to become a lead technical writer.

Innovation and Multi-Dimension in Technical Documentation with Sue Arkin, Documentation Lead at Unity Technologies

February 15, 2022 • 18 MIN

In this episode of The Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Sue Arkin, Documentation Lead at Unity Technologies. They discuss the evolution of documentation processes, what makes an efficient documentation team, and the strategies to produce the user-friendly technical content

Five Steps Formula for Effective Documentation with Shivam Gupta, Junior Technical Writer at HackerEarth

February 1, 2022 • 23 MIN

In this week's episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Shivam Gupta, Junior Technical Writer at HackerEarth. They discuss Shivam's technical writing experience, five steps formula for creating effective technical documentation, and tips for emerging technical writers.

The Fundamentals of Producing High-Quality Technical Documentation with Tina Klein Walsh, Senior Manager at Blackberry Qnx Systems

January 18, 2022 • 21 MIN

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Tina Klein Walsh, Senior Manager at BlackBerry QNX Software Systems. They discuss Tina’s journey of programming and documentation, the fundamentals of producing high-quality content, and the future of technical documentation.

Documentation Planning and Organized Execution with Mark Sellings, Senior Technical Writer at Boomi

January 4, 2022 • 21 MIN

In this week’s episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Mark Sellings, Senior Technical Writer at Boomi. They discuss Mark’s journey from graphics/web designing into technical writing, how different experiences add to your career path, and tips on documentation planning and organized execution.

Traits of a Technical Documentation Manager with Kat Stoica Ostenfeld, Technical Documentation Manager/Team Lead at Sitecore

December 21, 2021 • 28 MIN

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Kat Stoica Ostenfeld, Technical Documentation Manager/Team Lead at Sitecore. They discuss Kat's journey from communication officer to technical writing, traits of a technical documentation manager, and tips for companies transitioning towards technical documentation.

Create High-Quality Technical Content with a Non-Technical Background with Alan Kasim, Documentation Manager at Medallia

December 7, 2021 • 29 MIN

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Alan Kasim, Documentation Manager at Medallia. They discuss Alan’s career progression into technical writing, how to create high-quality technical content with a non-technical background, and the importance of interdepartmental communication.

Broadening Your Skill Set as a Technical Writer with Nicola Yap, Technical Writer at Google

November 23, 2021 • 32 MIN

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Nicola Yap, Technical Writer at Google. They discuss Nicola’s experience with technical documentation at IBM and Google, career progression tips for technical writers, and the key factors of documentation’s success.

Significance of Inter-Team Communication for High-Quality Documentation with Sree Pattabiraman, Senior Technical Writer at Extreme Networks

November 9, 2021 • 23 MIN

In this episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Sree Pattabiraman, Senior Technical Writer at Extreme Networks. They discuss Sree’s journey and career progression into the technical writing industry, the importance of inter-team communication for producing high-quality documentation, and her documentation lifecycle.

The Role of Artificial Intelligence (AI) in Transforming Technical Documentation with Selvaraaju Murugesan, Data Strategist at Kovai

October 26, 2021 • 25 MIN

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Selvaraaju Murugesan, Data Strategist at Kovai. They discuss the role of artificial intelligence (AI) in transforming technical documentation, Selvaraaju’s multi-step technical writing process, and the software and techniques for improving organic traffic.

Technical Documentation Auditing with Louise MacBean, Senior Technical Writer at Ometria

October 12, 2021 • 30 MIN

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Louise MacBean, Senior Technical Writer at Ometria. They discuss tips on auditing technical documentation, the importance of analysing the end-user, and how to create easy to understand technical guides.

Managing Documentation Workflows with Matthew Buttler, Senior Technical Writer at Signiant

September 29, 2021 • 21 MIN

In this week's episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Matthew Buttler, Senior Technical Writer at Signiant. They discuss the importance of internal communication for document success, how Matthew manages his documentation workflow, and tips on creating effective documentation.

How to Manage Internal Communication and Engage with the Customers with Kate Dolan, the Senior Technical Writer at Spotify

September 15, 2021 • 16 MIN

In this week's episode of the Knowledgebase Ninja's Podcast, Gowri Ramkumar is joined by Kate Dolan, the Senior Technical Writer at Spotify. They discuss the importance of internal communication for document success, building relationships and engaging with the customers, and tips on managing documentation workflow.

Software VS Hardware Technical Documentation with Idan Englander, Technical Writer at Anaconda

September 1, 2021 • 27 MIN

In this week's episode of the Knowledgebase Ninja's Podcast, Gowri Ramkumar is joined by Idan Englander, Technical Writer at Anaconda. They discuss the difference between software and hardware documentation requirements, how to track and analyse client's content success, and how to manage document workflows.

Fundamentals of Creating High-Quality Documentation with Ramesh Aiyyangar, Head of Documentation at Reltio

August 18, 2021 • 37 MIN

In this week’s episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Ramesh Aiyyangar, Head of Documentation at Reltio. They discuss key fundamentals of creating high-quality documents, the importance of communication in technical writing, and how customer engagement can derive the innovative solution.

Building a Promising Technical Writing Career with Michael G. Khmelnitsky, Principal Technical Content Developer at Qumulo

August 5, 2021 • 34 MIN

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Michael G. Khmelnitsky, Principal Technical Content Developer at Qumulo. They discuss Michael’s approach towards technical documentation, innovations in the industry, and tips on building a promising technical documentation career.

The Importance of Consistency in Technical Documentation with Paulo Victor, Senior Lead Technical Writer at Nubank

July 23, 2021 • 18 MIN

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Paulo Victor, a Senior Lead Technical Writer at Nubank. They discuss the concept of documentation engineering, key pillars of quality documentation, and the changing dynamic of the technical writing world.

Thirty-Three Rules of API Documentation with Robert Delwood, the Lead API Documentation Writer at iManage

July 8, 2021 • 25 MIN

In this week’s episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Robert Delwood, the Lead API Documentation Writer at iManage. They discuss the 33 rules of API Documentation, the fundamentals of creating API documentation, and challenges in creating high-quality technical documents.

Managing Distributed, Non-Linear Documentation Workflows with Jason Christie, Documentation Team Lead at Shopify

June 24, 2021 • 27 MIN

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Jason Christie, Documentation Team Lead at Shopify. They discuss Jason’s experience of working as a documentation team lead at Shopify, how to manage distributed (non-linear) documentation workflows, and how to establish an agile documentation environment.

The Role of Technology in Documentation with Andrii Tserkovnyi, Technical Writer at Spryker Systems

June 10, 2021 • 18 MIN

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Andrii Tserkovnyi, Technical Writer at Spryker Systems. They discuss the significance of documentation in any company’s success, the role of technology in revolutionising technical documentation, and key fundamentals to creating quality documentation.

Agile Technical Documentation Workflow with Hannah Gilberg, Director, User Documentation at Navis

May 27, 2021 • 21 MIN

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Hannah Gilberg, Director, User Documentation at Navis. They discuss Hannah’s agile documentation workflow, how she coaches her team of technical writers and engineers and Hannah’s tech stack to produce high-quality documents.

Three Key Milestones to Achieving High-Quality Documentation with Jamie Roddy, Manager of Technical Communications at Sabre Corporation

May 13, 2021 • 21 MIN

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Jamie Roddy, Manager of Technical Communications at Sabre Corporation. They discuss Jamie’s approach of recruiting and training technical writers, three key milestones to achieving high-quality documentation and the significance of agile reporting structure.

Architect the Users' Journey with Steve Bream, Lead Documentation Manager at DataStax

April 29, 2021 • 24 MIN

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Steve Bream, Lead Documentation Manager at DataStax. They discuss the architect of users' journey through documentation, the importance of teams’ collaboration and tips on improving documentation process and quality.

API-First & the OAS Approach for Technical Documentation Success with Uwana Ikaiddi, Manager, Developer Documentation at BigCommerce

April 15, 2021 • 30 MIN

In this week’s episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Uwana Ikaiddi, Manager, Developer Documentation at BigCommerce. They discuss the API-First, and OAS approach for success in documentation, the importance of thinking like a developer as a technical writer and how open sourcing helps in documentation success.

How to Automate Documentation with Patrick Hammond, Project Manager DocOps at Adyen

March 30, 2021 • 22 MIN

In this episode of the Knowledgebase Ninjas Podcast, Gowri Kumar is joined by Patrick Hammond, Project Manager DocOps at Adyen. They discuss the strategies to automate documentation, the importance of observing customer feedback and the key factors to documentation success.

How GitHub Ensures Quality Documentation with Lucie Le Naour, Technical Content Developer at GitHub

March 18, 2021 • 23 MIN

Lucie Le Naour, Technical Content Developer at Github, joins us in this episode of Knowledgebase Ninjas Podcast to share her experience of different technical writing work cultures, the difference between technical developers, communicators and translators and how she ensures top quality documentation.

User-Centric Approach for High-Quality Documentation with Claire Bremble, Technical Writer Manager at Dude Solutions

March 4, 2021 • 16 MIN

Claire Bremble, Manager Technical Writer at Dude Solutions, joins us in this episode of Knowledgebase Ninjas Podcast to share her user-centric approach towards technical documentation, how she ensures readers acceptance of the document and her tips on improving writing quality.

The Role of the Editor in Technical Documentation With Mike Pope, Technical Editor at Google

February 18, 2021 • 27 MIN

Mike Pope, Technical Editor at Google, joined us in this episode of Knowledgebase Ninjas podcast to share his three-decade-long journey in technical documentation, his transition from a technical writer to a technical editor, and the rising demand and need for dedicated technical editors for the documentation industry to replace peer review groups.

User-Friendly Documentation with Sara Tilly of Infobip

February 11, 2021 • 21 MIN

Sara Tilly, Lead Technical Writer at Infobip, joins us in this episode of Knowledgebase Ninjas to discuss her journey into technical documentation, the process and workflow she currently operates to create effective, user-friendly documentation and the significance of teams’ playing and collaboration in technical writing.

Documentation Knowledge Management with Patrick Martin, Senior Director of Technical Support at Coveo

February 4, 2021 • 26 MIN

Patrick Martin, Senior Director of Technical Support at Coveo, joined us in this episode of Knowledgebase Ninja Podcast to share his approach towards documentation knowledge management, how he defines documents’ feature functionality and the significance of quality article index for quality documentation.

Learning Technical Writing with Nikita Dhulekar, a Business Analyst and Technical Writer at Fluent Commerce

January 21, 2021 • 24 MIN

Nikita Dhulekar, a Business Analyst/Technical Writer at Fluent Commerce, joined us in this episode of Knowledgebase Ninja Podcast to talk about technical documentation's creative process and how it has evolved over the years, and some tips for delivering top quality documentation.

Technical Writing Guidelines with Anne Tarnoruder of Synopsys

January 7, 2021 • 14 MIN

Anne Tarnoruder, the Senior Technical Writer at Synopsys, joins us in this episode of Knowledgebase Ninjas Podcast to share her transition from software developer to technical writer, key insights into the documentation process management, and her way of developing quality documentation.

Agile Technical Documentation Style Guides with Dr Anu Singh, Technical communicator and speaker of Fiserv

December 22, 2020 • 22 MIN

Dr Anu Singh, Technical Communicator and Speaker at Fiserv, joined us in this episode of Knowledgebase Ninjas Podcast to share her agile, iterative approach of technical writing, the importance of technical writers' and designers' collaboration for quality content development and the significance of writing from a user perspective.

The Creative Side of Writing Technical Documentation with Mandy Patterson of Sprout Social

December 16, 2020 • 25 MIN

Mandy Patterson, the Senior Technical Writer at Sprout Social, joins us in this episode of Knowledgebase Ninja Podcast to share the creative side of technical communication, how to analyse user personas, and how to create the perfect tone for your document.

How To Create Quality Documentation with Manasi Gandhi of IBM

December 1, 2020 • 17 MIN

Manasi Gandhi, a technical writer at IBM, joins us in this episode of the Knowledgebase Ninjas podcast to share about her passion for writing, her documentation process, and the benefits of creating quality documentation.

Explore Documentation Lifecycle with Abrar Syed of Equiniti India

November 30, 2020 • 10 MIN

Abrar Syed, the Senior Technical Writer at Equiniti India, joins us in this episode of Knowledgebase Ninja to share his journey into technical documentation, his writing protocols and inspirations and shares tips and insights for rising talent.

Optimising Technical Writing through Strategic Planning with Rahel Anne Bailie from Content, Seriously Consulting

November 19, 2020 • 23 MIN

Rahel Bailie, senior consultant and founder at Content, Seriously Consulting (meetup), joins us in this episode of Knowledgebase Ninja Podcast to share her insights about the strategies in creating content, the crucial requirements that modern content demands, and how strategies help in optimising the content.

Benefits of Open-sourcing Content with Andrew Etter of Amazon Web Services

November 11, 2020 • 20 MIN

Andrew Etter, the Senior Technical Writer at Amazon Web Services, joins us to share his journey in the field of technical writing, his documentation process at Amazon Web Services and how it is necessary to make the content accessible to users.

Unifying the technical documentation with Sadhana S of IBM

November 4, 2020 • 23 MIN

Sadhana S, Senior Information Developer at IBM, joins us in this episode of Knowledgebase Ninja’s to share her journey into technical documentation, her expertise in various workflows at IBM and key considerations for creating high quality documentation.

Importance Of Formatting And Presentation In Technical Writing with Gururag Kalanidhi of Freshworks

October 27, 2020 • 14 MIN

Gururag Kalanidhi, Technical writer at Freshworks, joins us to share his journey into technical writing, the significance of formatting and presentation in the documentation and how keeping content simple, direct and precise is the key to success in the world of technical documentation.

Keeping Documentation Simple and Readable with Aditi Khanchandani of Cognizant

October 21, 2020 • 10 MIN

Aditi Khanchandani, a technical writer, joined us in the episode of Knowledgeable Ninja to share her journey as a technical writer, her key factors in creating a successful document and the role technology play in the technical documentation.

Innovating In Technical Writing with Marco Cacciacarro from Blackberry

October 7, 2020 • 23 MIN

Marco Cacciacarro, Technical Writer and Tools Specialist of Blackberry join us in the episode of Knowledgebase Ninjas to share tips on optimising documentation, how innovative writing can be more efficient and the future of technical writing.

Collaborative Technical Documentation & Technological Innovations with Preeti Savanur of OpenText

September 30, 2020 • 30 MIN

Preeti Savanur, Principal Technical Writer of OpenText, joins us to share her journey into technical documentation, unique interactive content management process, and views on the effectiveness of technological innovations to ensure the success of a product.

Focusing on the User-Centric Documentation with Sreya Dutta of Clover Network - A Fiserv Company

September 23, 2020 • 24 MIN

Sreya Dutta, Technical Writer, Developer Documentation at Clover Network - A Fisery Company, joins us in this episode of Knowledgebase Ninja to share her experience on the importance of technical content, the transformation of documentation, and essential factors in creating winning documents.

Treating Documentation As A Product And Collaborative Effort with Emily Mayeski of CyberCube

September 15, 2020 • 18 MIN

Emily Mayeski, technical writer of CyberCube, joins us to share her journey into technical writing, her cross-collaborative documentation process and how she treats documentation as a product for best results.

Career Trajectories For Technical Writer's with Jordan Stanchev of SAP Labs

September 9, 2020 • 30 MIN

Jordan Stanchev, User Assistance Development Architect at SAP Labs, joins us in this episode of Knowledgebase Ninja to share his journey as a technical writer, his documentation process and his insight on the possible career trajectories for aspiring technical writers.

Technical Writing and User-Friendly Documentation with Arshabhi Rai of Solace

September 2, 2020 • 16 MIN

Arshabhi Rai, Technical Writer at Solace, joins us to share details of his career in technical documentation and content development, his views on user-focused documentation, and his advice to teens who want to pursue a career in writing and documentation.

Being A Startup’s Sole Technical Writer with Sarah Day of LaunchDarkly

August 26, 2020 • 13 MIN

Sarah Day, Senior Technical Writer at LaunchDarkly joins us on the Knowledgebase Ninjas podcast to talk about her journey into technical documentation, as well as her documentation processes and her responsibilities as a sole technical writer in a startup.

Optimizing The Documentation Process with Raghuram Pandurangan of Causeway Technologies

August 19, 2020 • 17 MIN

Raghuram Pandurangan, Documentation Chapter Lead at Causeway Technologies joins us to discuss how he got into the documentation process, the factors in creating documentation, and the importance of keeping up to date with the industry as a technical writer.

UX Writing & Technical Documentation in Digital Space with David Connis of Skuid

August 11, 2020 • 24 MIN

David Connis, UX/Technical writer at Skuid joins us to discuss how he got into technical and later UX writing, factors to consider during documentation and the process of user-centric practices for quality documentation.

The Important Factors in Documentation with Rick Teplitz of Imperva

August 5, 2020 • 22 MIN

Rick Teplitz, Documentation and Project Manager at Imperva joins us to discuss how he got into the documentation, how setting up a strong relationship base with your customers is an important factor in business and the single best piece of advice he has received.

Essential Qualities of a Technical Writer with Ellis Pratt of Cherryleaf

July 29, 2020 • 22 MIN

Ellis Pratt, Director of Cherryleaf joins us to discuss his journey in the documentation, reveals must-have -qualities that complement a technical writer, and the ultimate goal of good documentation.

Knowing Your Documentation Audience with Naomi Papoushado of Gong.io

July 22, 2020 • 20 MIN

Naomi Papoushado, director of product content strategy management and UX writer at Gong.io joins us to discuss her experience as a technical and UX writer, shares how focusing on your audience can yield amazing results and the future of technical writing.

Business Value Of Tech Documentation with Sarah O’Keefe of Scriptorium Publishing

July 15, 2020 • 16 MIN

Sarah O Keefe, founder, and CEO of Scriptorium Publishing joins us to share her journey into technical documentation, her best-in-class documentation process, and tips on how to develop efficient documentation that minimizes product returns.

Interconnectivity & Great Documentation with Merlin Carter of Project A

July 8, 2020 • 20 MIN

Merlin Carter, a Senior Content Writer at Project A, joins us to talk about his roundabout trajectory into documentation, his agile documentation process, and how connectivity with other departments is key.

Influential Documentation with Tanja Lorber of Stegmann System

July 1, 2020 • 18 MIN

Tanja Lorber, the Senior Technical Editor at Stegmann System joins us to talk about her rapid love for documentation, how the Scrum framework is their go-to documentation process and how learning from others is the best way to grow.

Find Your Tribe Then Make A Difference with Jack Molisani of ProSpring Technical Staffing

June 24, 2020 • 16 MIN

Jack Molisani, President of ProSpring Technical Staffing joins us to discuss his journey into the documentation. He shares their documentation processes both in ProSpring and Lavacon, learn how marketing and documentation compliment each other.

Don’t Limit Yourself To What You Already Know with Andres Altamirano Jeschke of SOFHA GmbH

June 17, 2020 • 21 MIN

Andres Altamirano Jeschke, Lead Technical Documentation at SOFHA GmbH joins us to discuss his journey into documentation, he also talks about SOFHA GmbH documentation process, and the most important factors when creating documentation.

The Power Of Detailed Documentation with Shilpa Garg of Workday

June 10, 2020 • 18 MIN

Shilpa Garg, Technical Writer at Workday joins us to discuss her journey into technical writing, Shilpa explains Workday’s documentation process, as well as her most important factors when creating documentation…

Creating Effective Documentation with Raj Kiran of OpenText

June 3, 2020 • 39 MIN

Raj Kiran, Principal Technical Writer at OpenText joins us to discuss his journey into technical writing and documentation, he explains OpenText's documentation processes, and the most important factor when creating documentation...

The Importance Of Consistency with David Forsythe of Mavenlink

May 26, 2020 • 25 MIN

David Forsythe, Product Documentation Manager at Mavenlink joins us to discuss his journey into documentation, as well as Mavelink's documentation process, David provided his most important factors when creating documentation...

Ensuring Aligned Technical Content with Aditi Kashikar of Automation Anywhere

May 20, 2020 • 23 MIN

Aditi Kashikar, Product Documentation Leader at Automation Anywhere joins us to share her journey from a post-graduate diploma in mass communications into technical writing, as well as sharing how she ensures all of her documentation is in line with the product messaging... 

Documentation Simplicity is King with Anastasiia Mikhieieva of GlobalLogic

May 13, 2020 • 18 MIN

Anastasiia Mikhieieva, Senior Technical Writer of GlobalLogic joins us to share her journey into documentation, as well as explaining GlobalLogic’s documentation process and discussing the most important factors when creating documentation...

Increasing Searchability with Gideon Behrensmeyer of Sisense

May 6, 2020 • 21 MIN

Gideon Behrensmeyer, Documentation Team Leader of Sisense joins us to discuss, how Sisense are increasing their documentation searchability, how to have more influence on the features and user experience, and using Google Analytics to tailor documentation.

Entering The Conversation About Your Product with Christopher Gales of Splunk

May 1, 2020 • 18 MIN

Christopher Gales, Senior Director of Documentation at Splunk joins us to discuss his journey into documentation and how companies now must enter into the conversation about their product.

Understand Your Audience Fully with Sindhu Surenthran of a Multinational Company

April 27, 2020 • 18 MIN

Sindhu Surenthran, Lead Technical Writer of a Multinational Company joins us to discuss her journey in technical writing, she expertly explains that each company has its own documentation processes. Learn the most important factors to consider when documenting...

Do Your Users Justice with Kavitha Kandappan of AMD

April 24, 2020 • 22 MIN

Kavitha Kandappan, Manager in Technical Writing at AMD joins us to discuss her journey in technical writing, she also shares their methods on measuring documentation ROI and further this by explaining their documentation review process.

Keep The Customers In Mind When Documenting with Megan Driscoll of HubSpot

April 22, 2020 • 16 MIN

Megan Driscoll, Senior Technical Writer at HubSpot joins us to discuss her journey into the documentation. She also revealed a few of their technical writing processes and also discussed the most important factor to consider when creating documentation.

Documentation Metrics Don't Work with Tom Johnson of Amazon

April 15, 2020 • 41 MIN

Tom Johnson, Senior Technical Programmer Writer at Amazon joins us to discuss his journey how did he get into documentation, and as the discussion goes, he also revealed their composition inside their organization and specifically shared important steps about their documentation processes.

Putting Users First with Jennifer Lambourne of Monzo Bank

April 8, 2020 • 17 MIN

Jennifer Lambourne, Knowledge Management Lead at Monzo Bank joins us to discuss her journey into technical writing, sharing Monzo Bank's documentation remit and the most important factor to consider when producing documentation.

Defining The Deliverable with Keith Johnson of InfoPros

April 3, 2020 • 19 MIN

Keith Johnson, Technical Writer at InfoPros joins us to discuss how he moved from training into documentation, his three step documentation process and how you can use documentation in the software testing process.

Jokes In Help Docs? with Allan Duquette of Proposify

April 1, 2020 • 16 MIN

Allan Duquette, Technical Writer at Proposify joins us to discuss how he incorporates humour and illustrative aspects into his documentation, transitioned into technical writing from customer support, and find out why people don't actually want to read what you're writing...

Know who you're writing for with Karissa Van Baulen, Support Specialist of Hotjar

March 27, 2020 • 31 MIN

Karissa Van Baulen, Support Specialist at Hotjar joins us to discuss how she shifted from support into documentation, narrating Hotjar's documentation process and a quote, "know who you're writing for".

Never Stop Learning with Colum McAndrew of Mimecast

March 25, 2020 • 25 MIN

Colum McAndrew, Technical Community and Knowledge Base Team Manager of Mimecast joins us to discuss how he "fell" into technical communications, his first experience in technical writing, and Mimecast's integration between their product and product marketing team...

Internal Documentation with André Sato of Wildlife Studios

March 18, 2020 • 16 MIN

André Sato, Lead Technical Writer at Wildlife Studios joins us to discuss how his team JUST focus on internal documentation and how to measure its success.

Minimizing Content with Gavin Austin of Salesforce

March 11, 2020 • 27 MIN

Gavin Austin, Principal Technical Writer at Salesforce joins us to discuss the goal of Gavin's documentation team, Gavin's route into documentation, and Salesforce's documentation process.

Managing Shareholders with Chris Ward, Technical Writer @ Ethereum

March 4, 2020 • 33 MIN

Chris Ward, Technical Writer at Ethereum joins us to discuss his journey from developing into writing, the difficulty in getting accurate documentation related success metrics, using documentation internally.

Documentation Is An Option with Aaron Collier of Kiwi.com

February 26, 2020 • 13 MIN

Aaron Collier, Senior Technical Writer at Kiwi.com joins us to discuss the intersection between support and marketing, how to prioritise focus based on usage and the advise he would give to his 20 year old self.

Unnecessary Words with Nick Wittaker of Wolters Kluwer

February 19, 2020 • 13 MIN

Nick Wittaker, Documentation Manager at Wolters Kluwer joins us to discuss how knowing multiple languages helps with technical writing, cutting down on unnecessary words and being clear and concise.

Writers Should Write Less with Nibu Thomas of Whatfix

February 12, 2020 • 19 MIN

Nibu Thomas, Associate Director at Whatfix joins us to discuss how his support team's involved in the product development process, contextual content and why technical writers should write less.

Users Want Self Help with Khurshid Alam of Quick Heal Technologies

January 31, 2020 • 26 MIN

Khurshid Alam, Documentation Lead at Quick Heal Technologies joins us to discuss migrating support from .pdf to a CMS, generating organic traffic and their agile documentation process.

Documentation Isn’t Just One Thing with Daniele Procida of Divio A

January 31, 2020 • 17 MIN

Daniele Procida, Community & Documentation Manager at Divio AG joins us to discuss how documentation doesn't have to be just one thing... it is actually multiple: tutorials, how-to guides, and reference material to name just a few.

Never Straightjacket The Expert with Arjan Ros of Reynen Court LLC

January 31, 2020 • 25 MIN

Arjan Ros, Product Director at Reynen Court LLC joins us to discuss how he got into documentation, how to work with expert writers and who he brings in to collaborate on documentation.

Welcome To Knowledgebase Ninjas with Saravana Kumar of Document360

January 31, 2020 • 18 MIN

Saravana Kumar, CEO at Kovai.co and Document360 joins us to understand why he choose to build Document360, how he initially got into and the benefits of proper documentation.

An Introduction with Gowri, Host Of The Knowledgebase Ninjas Podcast

January 22, 2020 • 3 MIN

Gowri Ramkumar, host of the Knowledgebase Ninjas podcast joins us to share why she started this podcast and why you should subscribe.