Knowledgebase Ninjas
Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.
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An Introduction with Gowri Ramkumar, Host Of The Knowledgebase Ninjas Podcast
January 22, 2020 • 2 MIN
Gowri Ramkumar, host of the Knowledgebase Ninjas podcast joins us to share why she started this podcast and why you should subscribe.
"Welcome To Knowledgebase Ninjas" with Saravana Kumar of Document360
January 31, 2020 • 18 MIN
Saravana Kumar, CEO at Kovai.io and Document360 joins us to understand why he choose to build Document360, how he initially got into and the benefits of proper documentation.
"Never Straightjacket The Expert" with Arjan Ros of Reynen Court LLC
January 31, 2020 • 24 MIN
Arjan Ros, Product Director at Reynen Court LLC joins us to discuss how he got into documentation, how to work with expert writers and who he brings in to collaborate on documentation.
"Documentation Isn’t Just One Thing" with Daniele Procida of Divio AG
January 31, 2020 • 17 MIN
Daniele Procida, Community & Documentation Manager at Divio AG joins us to discuss how documentation doesn't have to be just one thing... it is actually multiple: tutorials, how-to guides, and reference material to name just a few.
"Users Want Self Help" with Khurshid Alam of Quick Heal Technologies
January 31, 2020 • 25 MIN
Khurshid Alam, Documentation Lead at Quick Heal Technologies joins us to discuss migrating support from .pdf to a CMS, generating organic traffic and their agile documentation process.
"Writers Should Write Less" with Nibu Thomas of Whatfix
February 12, 2020 • 19 MIN
Nibu Thomas, Associate Director at Whatfix joins us to discuss how his support team's involved in the product development process, contextual content and why technical writers should write less.
"Unnecessary Words" with Nick Wittaker of Wolters Kluwer
February 19, 2020 • 13 MIN
Nick Wittaker, Documentation Manager at Wolters Kluwer joins us to discuss how knowing multiple languages helps with technical writing, cutting down on unnecessary words and being clear and concise.
"Documentation Is An Option" with Aaron Collier of Kiwi.com
February 26, 2020 • 13 MIN
Aaron Collier, Senior Technical Writer at Kiwi.com joins us to discuss the intersection between support and marketing, how to prioritise focus based on usage and the advise he would give to his 20 year old self.
"Managing Shareholders" with Chris Ward, Technical Writer @ Ethereum
March 4, 2020 • 32 MIN
Chris Ward, Technical Writer at Ethereum joins us to discuss his journey from developing into writing, the difficulty in getting accurate documentation related success metrics, using documentation internally.
"Minimizing Content" with Gavin Austin of Salesforce
March 11, 2020 • 27 MIN
Gavin Austin, Principal Technical Writer at Salesforce joins us to discuss the goal of Gavin's documentation team, Gavin's route into documentation, and Salesforce's documentation process.
"Internal Documentation" with André Sato of Wildlife Studios
March 18, 2020 • 16 MIN
André Sato, Lead Technical Writer at Wildlife Studios joins us to discuss how his team JUST focus on internal documentation and how to measure its success.
"Never Stop Learning" with Colum McAndrew of Mimecast
March 25, 2020 • 25 MIN
Colum McAndrew, Technical Community and Knowledge Base Team Manager of Mimecast joins us to discuss how he "fell" into technical communications, his first experience in technical writing, and Mimecast's integration between their product and product marketing team...
"Know who you're writing for" with Karissa Van Baulen, Support Specialist of Hotjar
March 27, 2020 • 30 MIN
Karissa Van Baulen, Support Specialist at Hotjar joins us to discuss how she shifted from support into documentation, narrating Hotjar's documentation process and a quote, "know who you're writing for".
"Jokes In Help Docs?" with Allan Duquette of Proposify
April 1, 2020 • 16 MIN
Allan Duquette, Technical Writer at Proposify joins us to discuss how he incorporates humour and illustrative aspects into his documentation, transitioned into technical writing from customer support, and find out why people don't actually want to read what you're writing...
"Defining The Deliverable" with Keith Johnson of InfoPros
April 3, 2020 • 18 MIN
Keith Johnson, Technical Writer at InfoPros joins us to discuss how he moved from training into documentation, his three step documentation process and how you can use documentation in the software testing process.
“Putting Users First” with Jennifer Lambourne of Monzo Bank
April 8, 2020 • 17 MIN
Jennifer Lambourne, Knowledge Management Lead at Monzo Bank joins us to discuss her journey into technical writing, sharing Monzo Bank's documentation remit and the most important factor to consider when producing documentation.
“Documentation Metrics Don't Work” with Tom Johnson of Amazon
April 15, 2020 • 41 MIN
Tom Johnson, Senior Technical Programmer Writer at Amazon joins us to discuss his journey how did he get into documentation, and as the discussion goes, he also revealed their composition inside their organization and specifically shared important steps about their documentation processes.
"Keep The Customers In Mind When Documenting” with Megan Driscoll of HubSpot
April 22, 2020 • 15 MIN
Megan Driscoll, Senior Technical Writer at HubSpot joins us to discuss her journey into the documentation. She also revealed a few of their technical writing processes and also discussed the most important factor to consider when creating documentation.
“Do Your Users Justice” with Kavitha Kandappan of AMD
April 24, 2020 • 22 MIN
Kavitha Kandappan, Manager in Technical Writing at AMD joins us to discuss her journey in technical writing, she also shares their methods on measuring documentation ROI and further this by explaining their documentation review process.
“Understand Your Audience Fully” with Sindhu Surenthran of a Multinational Company
April 27, 2020 • 17 MIN
Sindhu Surenthran, Lead Technical Writer of a Multinational Company joins us to discuss her journey in technical writing, she expertly explains that each company has its own documentation processes. Learn the most important factors to consider when documenting...
“Entering The Conversation About Your Product” with Christopher Gales of Splunk
May 1, 2020 • 18 MIN
Christopher Gales, Senior Director of Documentation at Splunk joins us to discuss his journey into documentation and how companies now must enter into the conversation about their product.
"Increasing Searchability" with Gideon Behrensmeyer of Sisense
May 6, 2020 • 20 MIN
Gideon Behrensmeyer, Documentation Team Leader of Sisense joins us to discuss, how Sisense are increasing their documentation searchability, how to have more influence on the features and user experience, and using Google Analytics to tailor documentation.
"Documentation Simplicity is King" with Anastasiia Mikhieieva of GlobalLogic
May 13, 2020 • 17 MIN
Anastasiia Mikhieieva, Senior Technical Writer of GlobalLogic joins us to share her journey into documentation, as well as explaining GlobalLogic’s documentation process and discussing the most important factors when creating documentation...
"Ensuring Aligned Technical Content" with Aditi Kashikar of Automation Anywhere
May 20, 2020 • 22 MIN
Aditi Kashikar, Product Documentation Leader at Automation Anywhere joins us to share her journey from a post-graduate diploma in mass communications into technical writing, as well as sharing how she ensures all of her documentation is in line with the product messaging... 
"The Importance Of Consistency" with David Forsythe of Mavenlink
May 26, 2020 • 25 MIN
David Forsythe, Product Documentation Manager at Mavenlink joins us to discuss his journey into documentation, as well as Mavelink's documentation process, David provided his most important factors when creating documentation...
"The Impact of AR/VR on Documentation" with Raj Kiran of OpenText
June 3, 2020 • 39 MIN
Raj Kiran, Principal Technical Writer at OpenText joins us to discuss his journey into technical writing and documentation, he explains OpenText's documentation processes, and the most important factor when creating documentation...
"The Power Of Detailed Documentation" with Shilpa Garg of Workday
June 10, 2020 • 17 MIN
Shilpa Garg, Technical Writer at Workday joins us to discuss her journey into technical writing, Shilpa explains Workday’s documentation process, as well as her most important factors when creating documentation…
"Don’t Limit Yourself To What You Already Know" with Andres Altamirano Jeschke of SOFHA GmbH
June 17, 2020 • 21 MIN
Andres Altamirano Jeschke, Lead Technical Documentation at SOFHA GmbH joins us to discuss his journey into documentation, he also talks about SOFHA GmbH documentation process, and the most important factors when creating documentation.
"Find Your Tribe Then Make A Difference" with Jack Molisani of ProSpring Technical Staffing
June 24, 2020 • 15 MIN
Jack Molisani, President of ProSpring Technical Staffing joins us to discuss his journey into the documentation. He shares their documentation processes both in ProSpring and Lavacon, learn how marketing and documentation compliment each other.
"Influential Documentation" with Tanja Lorber of Stegmann System
July 1, 2020 • 18 MIN
Tanja Lorber, the Senior Technical Editor at Stegmann System joins us to talk about her rapid love for documentation, how the Scrum framework is their go-to documentation process and how learning from others is the best way to grow.
"Interconnectivity & Great Documentation" with Merlin Carter of Project A
July 8, 2020 • 20 MIN
Merlin Carter, a Senior Content Writer at Project A, joins us to talk about his roundabout trajectory into documentation, his agile documentation process, and how connectivity with other departments is key.
"Business Value Of Tech Documentation" with Sarah O’Keefe of Scriptorium Publishing
July 15, 2020 • 15 MIN
Sarah O Keefe, founder, and CEO of Scriptorium Publishing joins us to share her journey into technical documentation, her best-in-class documentation process, and tips on how to develop efficient documentation that minimizes product returns.
"Knowing Your Documentation Audience" with Naomi Papoushado of Gong.io
July 22, 2020 • 19 MIN
Naomi Papoushado, director of product content strategy management and UX writer at Gong.io joins us to discuss her experience as a technical and UX writer, shares how focusing on your audience can yield amazing results and the future of technical writing.
"Essential Qualities of a Technical Writer" with Ellis Pratt of Cherryleaf
July 29, 2020 • 21 MIN
Ellis Pratt, Director of Cherryleaf joins us to discuss his journey in the documentation, reveals must-have -qualities that complement a technical writer, and the ultimate goal of good documentation.
The Important Factors in Documentation with Rick Teplitz of Imperva
August 5, 2020 • 22 MIN
Rick Teplitz, Documentation and Project Manager at Imperva joins us to discuss how he got into the documentation, how setting up a strong relationship base with your customers is an important factor in business and the single best piece of advice he has received.
UX Writing & Technical Documentation in Digital Space with David Connis of Skuid
August 11, 2020 • 24 MIN
David Connis, UX/Technical writer at Skuid joins us to discuss how he got into technical and later UX writing, factors to consider during documentation and the process of user-centric practices for quality documentation.