James Revell, Director of Contact Centres at Whistl UK, joins Sean McIver to explain how organisations can leverage employee engagement to improve the delivery of customer experience, technology integration in an omnichannel world, and the impact of AI and chatbots on customer experience.

James Revell is a highly accomplished and award-winning Director of Contact Centres at Whistl UK, with more than two decades of experience in the industry. He began his career as a call handler and steadily progressed to senior leadership roles.

As a seasoned and successful business leader, James has a proven track record of delivering exceptional customer service. Before his current position, he worked with Air France KLM for almost twenty-five years, beginning as a Frequent Flyer Advisor before eventually being promoted to the Director of International Contact Centres.

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