Mark G. Vincent on hospitality learnings after a year of being pushed to the limit

This week on the Hotel Moment podcast, we sat down with Mark G. Vincent, Chief Information Officer at Millennium Technology Group and CIO for Rosen Hotels & Resorts in Orlando. With over 25 years of experience, Mark has so much to share! He talks about the return of travel, streamlining processes, the staffing crisis, and tips to retain staff (hot tips here!). One important takeaway from Mark. (Spoiler alert): Spread kindness. What he means is that hotels and hotel staff are getting pushed to their limits. Something for us all to remember that next time we go somewhere that is short-staffed!Have you shown appreciation to anyone in the hospitality industry recently? Random acts of kindness go a long way!

This week on the Hotel Moment podcast, we sat down with Mark G. Vincent, Chief Information Officer at Millennium Technology Group and CIO for Rosen Hotels & Resorts in Orlando.

With over 25 years of experience, Mark has so much to share! He talks about the return of travel, streamlining processes, the staffing crisis, and tips to retain staff (hot tips here!).

One important takeaway from Mark. (Spoiler alert): Spread kindness.

What he means is that hotels and hotel staff are getting pushed to their limits. Something for us all to remember that next time we go somewhere that is short-staffed!

Have you shown appreciation to anyone in the hospitality industry recently? Random acts of kindness go a long way!

Hotel Moment Podcast is handcrafted by our friends over at: fame.so

Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.

Check out the three most downloaded episodes: