In this episode, creators of The SlumberPod, Lou Childs and Katy Mallory explain how they turned a double order shipment error into an opportunity to reprogram their entire order system! They also explain why they went above and beyond the safety requirements to gain the ultimate trust from their customers.
• How an attempted product expansion gave them the insight they needed for the future of their product
• Dive in and figure it out.
• Don’t just do it, do it with everything you've got.
• Using self talk to learn from mistakes.
TIME-STAMPED SHOW NOTES: [4:05] When They Got Serious. [8:42] Safety Testing. [7:05] How They Dealt With Mistakes.