The Support Automation Show
An Introduction to Support Automation with Justin Schmidt, VP of Marketing at Capacity
July 15, 2021
In this episode of The Support Automation Show, Justin talks about his incredible experiences with his recent interviews and today Justin sets out an agreement and discusses what the audience and other listeners expect to learn about support automation from innovative leaders in customer and employee support. What are the tools that I need? What are some of the process improvements that I need? How do I manage the change and how do I bring this value to our customers and also to our employees?
In this episode of The Support Automation Show, Justin talks about his incredible experiences in his recent interviews and today Justin sets out an agreement and discusses what the audience and other listeners expect to learn about support automation from innovative leaders in customer and employee support. What are the tools that I need? What are some of the process improvements that I need? How do I manage the change and how do I bring this value to our customers and also our employees?

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Previous guests include: Jason Yun of Relay, Julie Tuggle-Nguyen of Midwest BankCentre, Jennifer Chiang of Seso, Stacy Justino of Wistia, Jeffrey Breunsbach of Higher Logic, Jared Sklar of HOVER, Kristina Podnar of NativeTrust Consulting, Independent Consultant Rachel Jennings-Keane, Craig Soelberg of Chargebee

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