Listening, engaging, and understanding are the three key steps you must take when mapping out the customer journey and delivering an experience that will satisfy your customer's needs and wants. Starting from the beginning, let's take a closer look at what the customer journey really means.

In this episode of Talk Time with MaxContact, Marianne Withers, Founder and CEO of The Verity Centre, joins Sean McIver to share the differences between excellence and mediocrity in your customer journey and what it takes to deliver a fantastic customer journey.

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