Saying 'no' is something that many people struggle with. During Conflict Resolution Training Workshops that I run, it is a common topic and question. People talk about feeling very uncomfortable saying no and worry about the other person's reactions. It's not surprising that this is a challenging area! Most of us haven't had very good role models and even when we are confident about the best approach to take, we have our own emotions to manage! In this episode of the podcast, I discuss some of the practical options that can help you say 'no' in a calm and confident way.