Hi
Safety FM listeners, this is
Brent Sutton, one of the co-hosts of the new podcast series
The Practice of Learning Teams, with my fellow co-hosts
Glynis McCarthy and
Brent Robinson.
Our goal is to support you on your journey and build a better community of practice for
Learning Teams.
On today's show, we are joined by
Stephen Harvey and
Tony McConachie from Urban Utilities. Urban Utilities is one of the largest water distributor-retailers in Australia. They manage and maintain a vast network of more than 18,000 kilometres of water and sewer pipe, which if laid end to end, would stretch from Australia to London. From their Infrastructure Maintenance and IT departments to customer-facing Contact Centre or Community Engagement teams, the workforce plays a part in keeping the water flowing and the toilets flushing for 1.4 million people in Queensland Australia.
On today's podcast,
Stephen and
Tony will share their Learning Teams journey and we explore a range of views on;
A) Learning Teams versus ICAM and TapRoot
B) The importance of having a strategy to embed Learning Teams
C) The power of storytelling
D) The role of HSR’s (Worker Health and Safety Representatives) in Learning Teams
E) Using Learning Teams for Critical Risk Analysis
F) Dealing with larger groups in Learning Teams
G) The importance of the facilitator to reflect to improve performance
H) The importance of coaching and mentoring others
I) The importance of post-job review and feedback into the system for learning
In the next part of this podcast, we continue the conversation about using Learning Teams to identify waste in safety systems and to drive actions and improvements.
In our final episode for the month, I will be joined by
Glynis McCarthy and
Brent Robinson. We will conduct a mini learning team on the key threads and themes that emerged during our virtual tour of Australia.
Please share your thoughts about this episode @
podcastlearnings.comBe part of the journey with Learning Teams @
learningteamscommunity.comAnd don't forget, the book "The Practice of Learning Teams" is available in printed and Kindle editions on
Amazon or from the
author's website.