The Practice of Learning Teams
The Learning Teams Journey of Stephen Harvey and Tony McConachie from Urban Utilities - Part 1
February 10, 2021
Welcome to the 21st episode of the podcast series. Today's podcast is the second of a series of four episodes as we take the podcast on a virtual tour of Australia and looking at how the Australians are applying Learning Teams to improve organisational learning.
Hi Safety FM listeners, this is Brent Sutton, one of the co-hosts of the new podcast series The Practice of Learning Teams, with my fellow co-hosts Glynis McCarthy and Brent Robinson.

Our goal is to support you on your journey and build a better community of practice for Learning Teams.

On today's show, we are joined by Stephen Harvey and Tony McConachie from Urban Utilities. Urban Utilities is one of the largest water distributor-retailers in Australia. They manage and maintain a vast network of more than 18,000 kilometres of water and sewer pipe, which if laid end to end, would stretch from Australia to London. From their Infrastructure Maintenance and IT departments to customer-facing Contact Centre or Community Engagement teams, the workforce plays a part in keeping the water flowing and the toilets flushing for 1.4 million people in Queensland Australia.

On today's podcast, Stephen and Tony will share their Learning Teams journey and we explore a range of views on;
A) Learning Teams versus ICAM and TapRoot
B) The importance of having a strategy to embed Learning Teams
C) The power of storytelling
D) The role of HSR’s (Worker Health and Safety Representatives) in Learning Teams
E) Using Learning Teams for Critical Risk Analysis
F) Dealing with larger groups in Learning Teams
G) The importance of the facilitator to reflect to improve performance
H) The importance of coaching and mentoring others
I) The importance of post-job review and feedback into the system for learning

In the next part of this podcast, we continue the conversation about using Learning Teams to identify waste in safety systems and to drive actions and improvements.

In our final episode for the month, I will be joined by Glynis McCarthy and Brent Robinson. We will conduct a mini learning team on the key threads and themes that emerged during our virtual tour of Australia.

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And don't forget, the book "The Practice of Learning Teams" is available in printed and Kindle editions on Amazon or from the author's website.