In this episode of The eCommerce Customer Experience Podcast, Thibaut Martin, Head of Customer Experience at Otrium, joins Chris Kellner of DigitalGenius to discuss his perspective on building the most efficient customer experience and achieving customer satisfaction.

Thibaut is a customer support leader who helps businesses build foundations of exceptional customer service. Before his role at Otrium, he worked for Google for more than four years as the GMP Customer Manager from Apr 2018 to Jan 2020 and as the Associate Account Strategist for Global Customer Experience from Jun 2015 to Apr 2018.

Today, Thibaut shares the attributes of exceptional customer service, the importance of data in creating a great customer experience, and how businesses can become truly customer-centric.