Navigating the intricate landscape of non-profit service provision in a world of escalating social complexities necessitates innovation, holistic approaches, and person-centeredness. In this episode of Thriving in Complexity, Susanne Le Boutillier is joined by Cath Bartolo, CEO of YFS, whose pioneering work in Logan and surrounding areas is a testament to these principles. Honoured as a Member of the Order of Australia, Cath brings to the table two decades of experience working tirelessly with vulnerable populations. Throughout the conversation, she underlines the pivotal role of integration and partnership among service providers, communities, and a wide spectrum of stakeholders to achieve positive outcomes for individuals and families facing adversity. During our conversation, Cath talks about YFS’ transformative journey. From her early days to her commitment to rigorous, evidence-based programs and outcome measurement, she underscores the evolution and significance of case managers working with people as navigators or coaches. Cath also highlights the tremendous influence of initiatives like Logan Together, Thriving Families and Substation33 in opening up opportunities to do things differently. Cath brings to light the multifaceted challenges inherent to service provision amidst the increasing social complexities of our times. She emphasises the necessity for flexibility, understanding, and above all, empathy in service providers. Additionally, she explores the profound impact of establishing a bedrock of trust between the community and organisations like YFS in combating systemic harm. Join us as we explore the dynamic landscape of non-profit service provision, the power of a holistic approach, and the significance of innovation, empathy, and collaboration in addressing social complexities and improving lives.