When the pandemic struck, it revealed opportunities to innovate and improve healthcare systems in different areas of the world. Healthcare was in the spotlight begging for creative solutions. In this episode of Thriving in Complexity, Susanne chats with Satyan Chari about bridging gaps in healthcare through human-centred design. He is an Occupational Therapist and currently leads the Clinical Excellence Queensland (CEQ) Bridge Labs programs. The program Satyan leads harnesses the benefits of creative design, systems, and human factors science to improve healthcare. It’s clear as day the present healthcare system challenges are very different from the problems of healthcare in the 1980s. System interactions today compel us to create innovative solutions that allow us to look at various healthcare situations through the lens of technical and social complexity. Giving people the freedom to think creatively allows them to utilise resources and create human-centred designs to influence different approaches to healthcare problems. Satyan does not hold back in sharing his expertise in innovating healthcare, he understands the value of human resilience while working in complexity. Change happens when people are willing to do the work and employ sustainable solutions.