Jennifer Suski is back!
After a few months out, she is hosting the Hotel Moment podcast again.
With a 4-month-old around (we're not telling if he made an appearance!), Jen sat down to chat with Tammy Pahel, VP of Spa & Wellness Operations at Carillon Miami Wellness Resort.
Spas were high on the list of 'unsafe places' to visit during the pandemic. We all heard the notices. What did a wellness resort that relies on revenue from the spa do in that situation? Did they pivot? To do what?
Technology and touchless wellness experiences helped us along, says Tammy.
Listen in to learn how Carillon Wellness Resort made technology an integral part of their spa, handled the staffing crisis, came out ahead. Valuable lessons in here for all of us!
Links:
Website: https://www.carillonhotel.com/
Facebook: https://www.facebook.com/CarillonHotel
Twitter: @CarillonHotel
Instagram: https://www.instagram.com/CarillonHotel/
ActivePure: https://www.activepure.com
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb