On this episode of Scale Up Your Business, we talk with Towanda Curtis a beauty bar owner from Southwest Philly who identified a market opportunity and made her services more accessible to customers by allowing walk-ins without requiring appointments or deposits. She shares her personal experience with scaling up her business and creating structure in her approach, and provides advice for new business owners. She also discusses how transformative the LA21 ScaleUp program has been for her business and encourages new business owners to participate to eliminate some of the guesswork. To learn more about the Scale Up program visit: https://www.la21philly.org/programs/scale-up-program/