If you are expressing more empathy or asking more powerful questions with your staff that lead to their solutions, they will start using it with their surroundings also. This is what we call the ripple effect. People usually recognise this, yet they don't say anything. Those improvements will always have a positive impact even at a subconscious level. It's the ripple effect in action. Follow me: Instagram @dan.remon Facebook - https://www.facebook.com/danielremon Website - www.danremon.com Check out our up coming courses at https://danremon.com/courses/