Punking Up the CX Scene with Adrian Swinscoe
August 23, 2023
Adrian Swinscoe, an Aspirant Punk at Punk CX, joins Sean McIver to explore the Punk CX movement and its potential to revolutionise the service and experience industry. They dive into the role of punk spirit in challenging CX norms and championing authenticity, how organisations can embrace that punk aspect, and the role of technology in enhancing the agent experience and delivering exceptional customer service.
Adrian Swinscoe, an Aspirant Punk at Punk CX, joins Sean McIver to explore the Punk CX movement and its potential to revolutionise the service and experience industry. They dive into the role of punk spirit in challenging CX norms and championing authenticity, how organisations can embrace the punk aspect, and the role of technology in enhancing the agent experience and delivering exceptional customer service.
Adrian is a seasoned professional in customer experience, boasting an illustrious career spanning over twenty-five years. His diverse journey has seen him champion and amplify customer-centric businesses across varying scales. He is also the dynamic host of the Punk CX podcast, an insightful series diving into the nuances of customer service, engagement, and the employee's vantage point.
Adrian continually pushes boundaries. True to his essence, he self-identifies not just as a mere professional but as a passionate agitator and advocate for superior outcomes.
Episode resources
- Adrian Swinscoe’s Website
- Adrian Swinscoe on LinkedIn
- Adrian Swinscoe on Twitter
- Adrian Swinscoe on Instagram
- Punk XL Book
- How to Wow Book
- Punk CX Book
- Punk CX Podcast
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