In this episode of Video Voyagers: Edge of AI, Jeff Beaumont, Customer Success Consultant at Jeff Beaumont Consulting, joins Audrey Lecker and Richard Benavides to explore the challenges facing customer success teams, the limitations of WYSIWYG tools, compliance risks, and the significance of collaboration and empathy in an AI-driven world. 

Jeff has over ten years of experience in SaaS and Customer Success, helping companies achieve their goals and outcomes of customer adoption, renewals, satisfaction, and delivering outcomes for both the company and customers. He is a self-employed Customer Success Consultant via Jeff Beaumont Consulting and has just finished a four-year stint at GitLab.

Jeff’s professional mission is creating rich customer experiences through people and processes working in harmony. He has led teams to successfully deploy Gainsight, product analytics, health scoring, Digital Customer Success, and monetizing Customer Success across global and cross-functional teams.