This pandemic has brought big changes to business and industry. It’s important for us to be in good shape as we approach the future.  

  

How’s your business doing? How are your staff doing?  Do you have a robust system in place to monitor their well-being - as you do for the business’s financial well-being?  

   

Our employees play such a huge role in our success.  

 

Check out today’s episode with Paul Nugent – Chief Executive Officer of SANTÉ Group LTD – and learn more about thriving in business while taking good care of the people behind it.  

  

  

Paul Nugent has become a Key Figure in the private medical insurance and wellbeing sector since succeeding in numerous roles in that industry over the las 23 years.  

  

  

Paul’s ambitious vision when he formed Nugent Santé in October 2015 was to drive the health insurance market forward by delivering innovative and cost-effective health and wellness solutions to individuals and businesses.  

  

  

Through investment in a professional team, Development and Designing a CRM system, and other industry-related software solutions, Paul now spearheads Santé Group – which not only services the needs of clients but also supports a professional network of same sector insurance intermediaries.  

   

With an ever-increasing portfolio, Santé Group is becoming one of the leading institutions in this field.  

  

 In this episode, Paul talks about how Nugent Santé and Santé Group helps business in their portfolio thrive while also looking after the people behind all the work and success.  

He shares how they make that happen, despite this big change – the pandemic.  

  

  

What you will learn from this episode: 

  

  

  

“Don’t be afraid of change. The only way to succeed is to expect change and work with change. Otherwise, you'll get left behind.”– Paul Nugent 

  

  

Valuable Free Resource: 

  

Visit https://santegroup.co.uk/ and https://www.nugentsante.com and get their new brochure entitled Employee Wellbeing in Safe Hands now! 

  

  

Topics Covered: 

  

02:44 – Paul’s motivation / driving force as the leader of the Santé Group, especially regarding the welfare of the people in his organization: Being a big believer in innovation and focusing on people. 

  

04:04 – The number one initiative that has made the biggest difference to the health and wellbeing of the people in Nugent Santé: With this pandemic, they started the Wellbeing Assessment where they communicate with their staff to ask about their staff’s fears, concerns, and other professional questions to make sure they’re well even at home. 

  

07:08 – One big mistake he’s made that could be a warning to others: Not sharing his vision and getting frustrated when people weren't coming on board with what he wanted to do during the early years of them starting out and building a team. 

  

09:24 – The top tip; a tangible specific action that people could implement right away: Practice communication and do not be afraid of change. Expect it and work with it. 

  

10:44 – Q: What are you afraid of? A: “I love life. I love what I do. And I'm scared of getting old.” 

  

  

Key Takeaways: 

  

“Insurance is insurance, we all know what it does. It can be a bit boring, can be a bit antiquated. And now, with what we focus on really, which is employee wellbeing, it's all about new solutions, because insurance isn't a one-size-fits-all thing.” – Paul Nugent 

  

“It's not just, how are you doing? These questions are designed to ask, to bring our staff, and rather than asking how are you doing, it's what are you afraid of? What are your concerns? This is designed about life, really. So, it's work and home. It just gives you a flavor as to what you need to do and if you need to tweak anything, but also, to drag out if anyone is feeling really bad, to try and identify that and do something about it.” – Paul Nugent 

 

“What I was probably not so good at in the early years when we started out and building a team is not sharing my vision, and I would carry on and get frustrated when people weren't coming on board with what I wanted to do. So throughout this time, really, I think being communicative, sharing with the staff where we're going, and getting them involved as well. Is everybody on board? If not, then it's a case of how can you be and then make them understand why you’re doing it. Just being clear about what you're doing and why you're doing it.” – Paul Nugent 

 

 

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