Today’s giant is a fantastic guy called Padraic McMahon, who started his career as a chart topping musician in a band called The Thrills, before climbing the ranks at Google, LinkedIn and HubSpot in commercial roles. He’s got an MBA with distinction from Trinity College and now leads a Customer Success team in HubSpot managing their biggest trail-blazing customers.

This episode is packed full of insights for those wanting to break into tech as it dives deep into Customer Success as a business function and why it’s so important to tech companies. We discuss all sorts here, such as why the best CS managers are like quarterbacks, why it’s the perfect springboard into other roles like product and operations, why a sense of ownership is a key skill and why the active listening skills Padraic learnt whilst touring with the likes of Oasis has set him up well in the wonderful world of tech. As always, we make sure to include all of Padraic's toolkit and influences in the show notes so as to maximise the chances that this show helps you get to where you want to get to.