How do you get more of what you want? The key is usually relationships. The better we deal with people, the more influence we have over others and the more control we have in everyday situations.

In this episode of the Get Real About Business Podcast we look at what it means to be assertive. This isn't just a bit of a pep talk here. We look at human reactions to stress, values and beliefs, perceptual positioning and much more. We even cover 10 difficult behaviour types you might encounter and what to do about them.