Aligning Technology with Dental Business Needs with Will Alexander of Benevis

In this episode of The Dental Economist Show, host Mike Huffaker is joined by Will Alexander, Senior Vice President of Enterprise Operations & CIO at Benevis. Join them as they discuss how to minimize friction for both patients and practitioners through the adoption of AI in dental call centers, explain how to navigate the evolution of call centers in a post-pandemic world, and explore the importance of flexibility within IT leadership.

In this episode of the Dental Economist Show, Mike Huffaker is joined by Will Alexander, Senior Vice President of Enterprise Operations & CIO at Benevis.

Join them as they:

Discuss minimizing Friction for Patients and Practitioners
Talk about the benefits of adopting AI in dental call centers
Navigate the evolution of call centers in the dental industry
Explore the importance of leadership and flexibility in IT
Highlight the power of cultivating community in IT leadership

Will Alexander is a forward-thinking, results-oriented senior IT executive with proven success in leading all areas of information technology and project management. Before Benevis, Will spent 5 years with Race Track Petroleum. There, he led a team of 115 people and implemented best-in-class business intelligence tools and an enterprise data warehouse to streamline data flow and provide users with consistent and accurate data.

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Episode Highlights:

[05:36-06:25]: Minimizing Friction for Patients and Practitioners

[07:18-09:04]: Streamlining Repetitive Tasks

[08:03-06:12]: Navigating Call Center Evolution: Strategies for Remote Work Success

[17:54-19:12]: Leadership and Flexibility: Evolving Perspectives in IT

[22:24-23:19]: Cultivating Community in IT Leadership