From Good to Great: Key Strategies to Transform Your Customer Experience with Nicole Jackson, Customer Support Manager at HERA Clothing
May 26, 2023
In this episode of The eCommerce Customer Experience Podcast, Nicole Jackson, Customer Support Manager at HERA Clothing, joins Chris Kellner of DigitalGenius to uncover the qualities of a great customer experience leader, how to enhance customer support for Gen Z, and why balancing AI-driven support and human assistance is key to delivering a pleasant customer experience.
In this episode of The eCommerce Customer Experience Podcast, Nicole Jackson, Customer Support Manager at HERA Clothing, joins Chris Kellner of DigitalGenius to uncover the qualities of a great customer experience leader, how to enhance customer support for Gen Z, and why balancing AI-driven support and human assistance is key to delivering a pleasant customer experience.
Nicole is an experienced manager and customer support enthusiast with over ten years of experience in the hospitality and retail industries. Before joining HERA, she was the Customer Service Manager at BioPak. Nicole also worked at Enterprise Rent-A-Car for four years in various positions, such as Branch Manager and Assistant Manager.
If you want to learn more about eCommerce hacks and insights, check out the key takeaways from this episode or the transcript below.
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