Katie is also a freelance Customer Experience Consultant for EvaluAgent, Fujitsu, JT Group, and Citizens Advice. She has proven expertise in developing customer-focused strategies within organisations that want to embrace an organisational CX strategy to drive exceptional operational and business performance.

Previously, Katie was Head Of Customer Experience and Member Optimisation at the Female Entrepreneur Association, Customer Experience Head of Design and Delivery at Lowell, and Deputy Chief Executive Officer and CX lead at The Debt Counsellors Charitable Trust.