Gareth Walsh, Senior Director of Customer Experience and Supply Chain Transformation at Zimmer Biomet, joins Sean McIver to unveil the importance of ensuring the right levels of customer intimacy at the appropriate phase of a customer's journey.

Gareth previously worked as Customer Service Director at Smith & Nephew, Global Customer Service Manager at Oxford Nanopore Technologies, and Operations Manager at Johnson & Johnson. In his role, he successfully managed and led four key projects, including a Europe-wide IT transition, operations base relocation, franchise exit strategy, and internal financial overhaul.

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