S8E19: From COO to CEO, and deciding to focus less on sales, with Rory McKeand (CEO, TSG)
June 7, 2022
"Fingers out, nose in!"
Rory McKeand (CEO of TSG, one of the UK's leading IT companies providing local IT services) speaks with Xquadrant's Founder Richard Medcalf.
We are continuing our season "The CEO Learning Curve". Interesting and inspiring CEOs reflect on what got them the top job, what they've learned over the first few quarters in the role, and what lies ahead.
In this conversation, you’ll discover:
- Why moving from COO, already managing 80% of the business, to CEO was a surprisingly big jump.
- How Rory would shift his focus, if he had his first year as CEO again.
- Rory's mission to change the industry around customer success.
- How deciding to become LESS sales-focused actually improved performance.
Resources/sources mentioned:
- TSG Home Page
- Rory McKeand's LinkedIn
- Book - Being A Trusted Advisor - Charles Green
- Book - 7 Habits of Highly Effective People - Steven Covey
- ReMarkable tablet
- The Impact Multiplier CEO Podcast home page
- Remember to sign up for our free email series on the CEO Learning Curve
For full show notes, head to https://xquadrant.com/rory-mcKeand