S13E15: The power of a coaching culture, with James Boettcher (CEO, Righteous Gelato)
"Accountability is not to the leader, but to the rest of the team."
We're continuing our season on "business as a force for good". In this episode, Richard speaks with James Boettcher, CEO of Righteous, Canada’s #1 Gelato Company. James has ensured that this little scoop shop could become a force for good and has charted the course for Righteous' tremendous growth and earned several awards including Top 40Under40, EY Entrepreneur Of The Year, Canada’s Most Admired Corporate Cultures and Real Leaders 2023 Impact Awards.
In this conversation, you’ll learn:
- Why James focuses on frozen desserts as his "vehicle for impact".
- Why "business is not business".
- How to care for your staff whilst avoiding an entitlement mentality.
- 5 essential questions for creating a coaching culture in your team 1:1s.
- A key tool for scaling yourself and ensuring your leadership is aligned.
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