Barry Cooper, Head of Customer Service at Moneycorp, joins Sean McIver to unveil the essence of customer experience, the role of proactive communication, and why it's vital to balance customer satisfaction and employee well-being.

With more than 15 years in the CX and contact centre realm, Barry has developed a profound understanding of exceptional customer service. He began his journey as a customer service advisor, interacting directly with clients, which granted him insights into the true essence of superior service from both his and the customer's perspectives.

Before joining Moneycorp, Barry held notable roles such as Senior Manager at Contract Management Evolution, Operations Manager at Domestic and General Finance Company, and Contact Center and Outsourcing Manager at E.ON UK.

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