Motivating Your Contact Centre Team to Improve Performance with Jayne Halton

Jayne Halton, Group Database and Contact Centre Manager at Chapelhouse Motor Group, joins Sean McIver to share how to maintain motivation in a call centre environment, build a collective winner's mindset, and the importance of effective communication in contact centres.

Jayne Halton is a successful group database and contact centre manager with over ten years of contact centre experience and fifteen years in the motor industry. She has proven experience in motivating teams to deliver quality customer experience and drive sales. Jayne has spent ten years at Chapelhouse Motor Group, which owns a range of car dealerships in the northwest of England.

Episode resources

Jayne Halton on LinkedIn
Chapelhouse Motor Group Website

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