In this episode, Rachael is joined by Justin Schmidt, VP of Marketing at Capacity, an enterprise artificial intelligence SaaS company focused on helping teams do their best work. He is also the host of the Support Automation Show, where he hosts conversations with leaders in customer or employee support who are using technology to answer questions, automate processes, and build innovative solutions to any business challenge. Justin brings over twenty years of experience in various marketing leadership roles, mainly in digital marketing and publishing. Before his current position, he was the VP of Publishing Operations in Marketing at Multiply, where he led a thirty-member team. Today, Justin shares his thoughts and the advantages of having Marketing and Sales Ops on the same team.