How many staff do you think it takes to run a 272 room citizenM hotel in Boston?
If you guessed 7, you’re correct!
This week on the Hotel Moment podcast, we chat with Tyler Lavin, VP of Development and Investment - North America, at citizenM hotels.
Tyler explains how their company culture and innovative ideas contribute to citizenM's well-run hotels.
We uncover what their company culture is really like, how they maintain it, and how they use tech to support it.
What are some of citizenM's most innovative ideas? Tyler highlights owning and developing their assets, providing subscriptions to their guests.
If you've stayed at a citizenM hotel, you'll know exactly what Tyler is talking about.
If you haven't yet stayed at a citizenM hotel yet, this episode will have you wanting to stay in one to experience it yourself.
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb