AI and B2B CX: A Deep Dive with Dan Gingiss, Chief Experience Officer at The Experience Maker
June 7, 2023
In this episode of Practical AI: The Capacity for Good, Dan Gingiss, Chief Experience Officer at The Experience Maker, joins James Diel to answer questions about B2B customer experience, including the impact of AI-automated customer support on the B2B experience.
In this episode of Practical AI: The Capacity for Good, Dan Gingiss, Chief Experience Officer at The Experience Maker, joins James Diel to answer questions about B2B customer experience, including the impact of AI-automated customer support on the B2B experience.
Dan is a renowned keynote speaker, accomplished author, and recognized authority in the fields of customer experience and customer service. With over twenty years of expertise in marketing and customer experience, he empowers organizations to gain a competitive edge through exceptional CX. In 2023, CX Network acknowledged him as one of the top influencers in customer experience worth following.
Before his current venture, known as The Experience Maker, Dan held prominent positions such as Vice President of Customer Success and Marketing at Persado, Head of Digital Marketing at Humana, and Senior Director of Global Social Media at McDonald's.
Beyond his speaking engagements and professional roles, Dan is also a distinguished author, having written the book "The Experience Maker," which delves into the intricacies of customer experience. Additionally, he co-hosts The Experience This! Show, further demonstrating his passion for educating and entertaining audiences in the realm of CX.
Episode Resources
- Dan Gingiss’ Website
- Dan Gingiss on LinkedIn
- Dan Gingiss on Twitter
- Dan Gingiss on Facebook
- Dan Gingiss on YouTube
- Dan Gingiss on Instagram
- Dan Gingiss’ Books
- The Experience This! Show
- The Experience Maker LinkedIn Page
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Previous guests include: Shep Hyken, Chief Amazement Officer at Shepard Presentations, Annette Franz, Founder and CEO of CX Journey, Charles Schiele, Cloud Engineer at Google, Ian Golding, CEO and Founder of Customer Experience Consultancy, Dan Gingiss, Chief Experience Officer at The Experience Maker,Ayman Husain, Director of Customer Success, Data, AI, and Advanced Analytics at Microsoft
Check out our three most downloaded episodes:
Check out our three most downloaded episodes:
- How to Stand Out in a Competitive Market: AI-Driven Customer Experience Strategies with Ian Golding, CEO and Founder of Customer Experience Consultancy
- The Potential of AI in the Quick-Service Restaurant Industry with Charles Schiele, Cloud Engineer at Google
- How AI Impacts and Scales Customer Success with Ayman Husain, Director of Customer Success, Data, AI, and Advanced Analytics at Microsoft
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