Join Finjan Show host, Faris Alami with Richard Blank, founder of Costa Rica's Call Center (CCC). Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Tune in to hear Faris and Richard discuss the complexities of starting a business, and skills such as advanced telemarketing strategy, conflict management, interpersonal soft skills that are needed to succeed.