Conflict Management in Organisational Change: Reacting to Staff Resistance and Emotions
December 6, 2023
In this episode, host Simon Goode discusses managing conflict during organizational change, specifically when the change is outside of people's control. He applies the stages of grief model by Elizabeth Kubler Ross to analyze staff reactions to change, providing examples of shock, denial, frustration, and depression, and offering strategies to support staff at each stage. Simon also emphasizes the importance of clear and frequent communication, empathetic listening, and problem-solving in effectively managing conflict during organizational change.
I'm Simon Goode, and in today's episode, we're delving into the complexities of managing conflict amidst organizational change. We'll be exploring the psychological framework of the stages of change and how they relate to conflict behavior.
From shock and denial to frustration and depression, we'll unravel the support individuals need at each stage. I'll also be shedding light on the importance of clear communication, empathetic listening, and problem-solving as essential skills in managing conflict during organizational change.
So, if you're looking for valuable strategies for addressing conflict in the face of change and learning how to cultivate a supportive environment for all involved, tune in now.
From shock and denial to frustration and depression, we'll unravel the support individuals need at each stage. I'll also be shedding light on the importance of clear communication, empathetic listening, and problem-solving as essential skills in managing conflict during organizational change.
So, if you're looking for valuable strategies for addressing conflict in the face of change and learning how to cultivate a supportive environment for all involved, tune in now.