In this episode of Video Voyagers: Edge of AI, Annie Dean, CEO and Co-Founder of RecastSuccess, joins Audrey Lecker and Richard Benavides to discuss the impact of AI on jobs in the customer success field, the current state of businesses considering customer experience, and the challenges facing customer education teams. 

Annie is CEO and Co-Founder of RecastSuccess, a startup committed to delivering success for the Customer Success industry. RecastSuccess serves early-stage founders with Fractional Customer Success leadership and staffing to maximize runway while delivering sustainable growth. Annie is committed to diversifying the tech industry by helping career transitioners, supporting mentorship, and connecting inclusive employers with amazing talent. Annie is also a Founding Member of the Expert Network Vitally.io, which delivers webinars, events, and thought leadership content to empower future generations of Customer Success professionals.