Approachable luxury without losing touch with guests

In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Shawn Jereb, Senior VP of Revenue Management & Distribution, Montage International, take on the idea of “approachable luxury.” Jereb explains what it means and how technology has helped their hotel ensure every guest feels welcome, meets their needs, and exceeds expectations. Is your hotel ready to embrace luxury that attracts guests and builds long-term connections?

In this episode of Hotel Moment, host Karen Stephens is joined by Shawn Jereb, SVP of Revenue Management & Distribution at Montage International.

Join them as they discuss:

Shawn’s experience of meeting celebrities
What is humble luxury, and why does it work?
Leveraging technology for a seamless guest experience
The sustainability drive at Montage
And more!

Shawn Jereb has a 30-year career in the hospitality industry and is an expert in revenue management. He has helped niche luxury hospitality brands like Belmond and Morgans to optimize revenues while managing the revenue management infrastructure, culture, strategy, and distribution.

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Connect with Shawn here:

LinkedIn
Montage International website

Connect with Karen here:

Hotel Moment Podcast is handcrafted by our friends over at: fame.so

Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.

Check out the three most downloaded episodes: